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SaaS IT Support

Closing date
4 Dec 2021

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Technology & New Media
Contract Type
Full Time
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SaaS IT Support
London (Liverpool St.)
£37k (£30k salary plus £7k shift allowance) and great benefits

This is a company that is in a good place post lockdown, as their SaaS products and solutions give a huge amount of flexibility within the workplace and commercial real estate sector. On that basis, we've got an additional roles to join the global inbound Customer Success team.

This is a 1st line support role, and you'll be first point of contact for customers, typically through Intercom chat platform, Salesforce cases, or incoming calls. We are not looking for someone strictly from a technical engineering background, as this is a customer support role and it's your interface skills that are key with the ability to communicate clearly and concisely, both in written and spoken terms that will be key as while after training, you'll be troubleshooting any potential reported bugs and then when needed, provide necessary steps to recreate to the technical team (engineers/development).

In a nutshell, it's providing first class software support to business customers, alongside ensuring they are getting the most value of their market leading SaaS / software platforms through training and education.

This role will be assisting our global customers so you'll be working across a shift pattern:
Week 1: 10pm - 5am
Week 2: 5am - 1pm
Week 3: 1pm- 9pm
Week 4: 9am - 5.30pm

Who are you?
Got some flexibility on this but in a perfect world, a software support role from a SaaS service provider into business customers.

The icing on the cake would be software support into flexible workspace, or property / commercial real estate. The company do have online knowledge-base articles that customers can access so any exposure in this area, and having the know-how to add to this feature when are gaps are discovered would be good, but as much as that is the case, and you do need to come from that customer software support background, it's also about who you are and we think this is a role for someone who comes from that technology sector live chat / 1st line support background who is keen to progress, in a market leading, global technology company.

The Company:
This company are the market leader in their sector in the UK and are based between London (HQ), New York and West Coast USA so you'll be supporting platforms & technology that is growing rapidly across the world. This technology is especially appropriate at the moment due to remote and flexible working, and the ability to offer easy to use, workspace solutions that allow the customer a high amount of automation and autonomy.

You can go places in the business and the non-political and hard working environment, blending with the opportunity and social aspect means that this is our favourite company to work with.

They'll give you all of the training and support you need to make a success of this so if you tick the boxes above, get in touch and we'll set the scene for what we need.

£30,000 basic salary
Shift allowance p.a. circa £7k
25 days annual leave plus 8 days bank holiday
Birthday leave
Pension contribution
Laptop and mobile phone
Gym membership
BUPA medical and dental cover
Perkbox discount benefits

CRG TEC are a recruitment business acting on behalf of the employer. All applications will be dealt with by a Consultant who specialises in this area.

CRG TEC is an equal opportunities employer and welcomes applications regardless of sex, age, race, sexual orientation, gender, marriage and civil partnership, religion and belief, pregnancy and maternity/paternity or disability
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