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Consumer Insight & Experience Manager

Cancer Research UK
Closing date
11 Dec 2021

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Marketing & PR
Contract Type
Full Time
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Salary: £36,000 - £40,000 + benefits

Location: Stratford, London

Contract length: 12 month fixed-term

Application Deadline: Tuesday 7th December 2021, 23:55

Are you a self-motivated and sharp-minded individual with a passion for consumer insight that can help us beat cancer?

Why we need you

We are recruiting an enthusiastic Consumer Insight and Experience Manager to be responsible for horizon scanning and market insight work within the Consumer Insight and Experience team at Cancer Research UK.

The role will support the Senior Manager to implement a programme of work to monitor consumer trends and the external landscape, providing a consumer and future focused lens on business problems and bringing external trends and developments to bear at CRUK. The role will work collaboratively with teams across the organisation to ensure that colleagues have knowledge and understanding of the changing external landscape in which we operate, through communicating and embedding insight findings widely, as well as commission and manage consumer insight and experience projects as required.

What will I be doing?

Make an impact every day by...

Managing a comprehensive horizon scanning and market insight programme that delivers wide-ranging and relevant consumer trends and behaviour knowledge into Cancer Research UK

Using your knowledge of Cancer Research UK's marketing, fundraising and engagement objectives to discern, analyse and contextualise the most relevant consumer insight and trends

Using your analysis and communication skills to produce detailed reports that deliver a consumer-focused lens on stakeholders' business problems and meet their insight needs

Developing strong relationships with internal stakeholders through leading the horizon scanning community and ensuring the continued engagement of members, so the horizon scanning programme continues to deliver valued insights to the organisation

Supporting the Senior Manager to deliver a programme of insight & experience projects. Carrying out end-to-end market research projects, including primary research and secondary data analysis as required.

Commissioning and managing market research agencies and consultants

Designing and implementing research programmes to understand the current supporter experience across CRUK's product portfolio.

What skills are you looking for?

You'll be able to bring to the role...

Outward-looking approach, with ability to bring external trends and developments to bear at CRUK.

A collaborative working style with excellent stakeholder management skills

A consumer focused, strategic and analytical mindset

Extensive experience of quantitative and qualitative market research techniques

Proven experience of agency management, including managing timelines, budgets and processes

Significant experience of data and research synthesis

Experience of monitoring and interpreting consumer trends

Ideally, you'll also be able to demonstrate significant experience of project delivery, strong core market research skills and a proven ability to work collaboratively across teams to ensure that insight findings are fully embedded.

What will I gain?

Without you we wouldn't be able to achieve our aim of seeing 3 in 4 people survive cancer by 2034. So we want to reward you in as many ways as possible. Our benefits package includes generous holiday allowance, discounts on anything from travel to technology, gym membership and much more. You'll also be able to access a wide range of learning and development opportunities. And ultimately, you'll know that you'll be changing lives through your work.

If you're as ambitious as we are, join our collective force and enjoy an excellent career, as we save lives and add years.
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