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Service Design and Transition Manager

Advantage Resourcing
Closing date
8 Dec 2021

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Technology & New Media
Contract Type
Full Time
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Job Title: Service Design & Transition Manager
Pay rate: £513 per day via Umbrella (Inside IR35)
Location: Luton

Note that the Service Design and Transition Manager will be required to work outside of normal hours on a periodic basis, in order to support and manage the transition of new services and releases. Advantage resourcing are working in partnership with a client in the airline industry, who are currently seeking an experienced Service Design & Transition Manager to work on site in Luton.

This role leads Service Design and Transition activities for their area/s, forging relationships with key stakeholders to ensure successful transitions of new/changed services from design to live and ensuring that Service Design and Transition policies and procedures are applied and followed:

· Ensures that new services transition into production smoothly and can be operated in a way that is consistent with agreed service levels and agreed operational cost model.
· Manages the quality and implementation of changes to production services, through Release Management methodologies and governance of Change Control.
· Is responsible for the quality of all IT releases into the live environment, managing and controlling the release process of new internally and externally developed software, upgrades and other developments.
· Act as a point of escalation for all Service Design and Transition activities for the assigned area/s.

· Maturity in process design, compliance management and process improvement, backed up by the gravitas to influence and matrix-manage a range of non-direct reports within the wider IT team.
· Extensive and demonstrable experience of managing and improving Service Design and Transition processes.
· A strong background in Service management roles, with solid understanding of service management frameworks and processes
· High level of ITIL awareness, preferably supported by ITIL certifications, "Service Design", "Service Transition" and "Service Operations". ITIL foundation qualification is a minimum requirement.

If you are interested in this role, please apply now.

Reference: 840975

Advantage Resourcing is a service driven recruitment consultancy.
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