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Service Delivery Architect

Employer
Robert Walters
Location
UK
Salary
Competitive
Closing date
4 Dec 2021

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Sector
Technology & New Media
Contract Type
Permanent
Hours
Full Time
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Robert Walters is working in partnership with a multinational market leading business, they specialise in areas across engineering, defence, and manufacturing. Due to continued growth and acquisitions, they are expanding their technology offering and keen to appoint a Service Delivery Architect on a 6-month rolling contract.

The role is home based, offering a day rate between £450 - £500 Inside IR35.

As a Service Delivery Architect, you will be responsible for the delivery of the enterprise programme, whilst working closely with 3rd parties to ensure the proposed solution for services, deliverables are managed on behalf of group.

Duties:

Ensure Service management solutions being proposed for the programme are fit for purpose meeting related business and regulatory requirements
Maintain a good understanding of IT Service requirements relevant to the Enterprise Service programme
Work with the Business to ensure the solution and design meets the Service outcomes being proposed by external suppliers
Define appropriate monitoring and reporting required for the various services being defined and manged by IT.
Ensure Enterprise Service requirements are fully reflected in work packages relating to service delivery
Ensure the plans for the delivery of Service management is fit for purpose.
Provide challenge into the design and delivery process regarding external detailed Design and solution.
Act as overall Service management authority on behalf of group
Attend the Technical Design authority and follow the governance associated with it.
Provide sign off on key service-related documentation and design on behalf of group.
Manage the day-by-day activity of the Service delivery and management workstream
Act as key liaison of IT services between Business and third-party suppliers
Monitor service levels and SLAs across all IT service provision
Examine and instigate process improvements to defined services where required
Ensuring key KPIs for IT service are met and managed
Ensure RH service support is integrated into the group service model
Manage service issues through from identification through to resolution
Manage third party service providersDesirables

Strong Interpersonal Skills - Be able to communicate effectively with 3rd party suppliers as well as internal stakeholders
Strong Communication Skills - Able to convey and articulate ideas well amongst members of the service delivery and Management team, as well as 3rd party suppliers.
Good People/Team Management Skills - Able to build, lead and further develop high performing teams.This is a Service Delivery Architect role, on a 6-month rolling contract, paying a day rate of £450 - £500 Inside IR35, as well as being home based.

For further information, please apply with an updated CV and contact Ajay Hayre on (url removed) / (phone number removed)
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