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IT Engineer Team Leader

Concept Resourcing
Closing date
4 Dec 2021

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Technology & New Media
Contract Type
Full Time
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IT Field Engineer Team Leader - IT Engineer Team leader - Desktop Support - Networks - WAN - LAN - CAT5/CAT6 - Security - Cloud - ITIL - Remote with Travel

£40-£43k Base + Package

Concept Resourcing are proud to be working with a leading UK-based managed services provider, providing business-critical, communication, conectivity and cyber security services to a range of SME and blue-chip customers. Whilst currently operating across a wide range of sector verticals, they are uniquely positioned as the leading UK IT services specialist in the hospitality sector.

The Field Engineer Team Leader role is instrumental in the delivery of customer projects and subsequent onboarding of customers to the managed services team.

The primary focus of this role is to manage and motivate a team of 12 engineers based across the country to ensure the efficient and effective provision of IT services to clients across the UK. This role will provide both on-site and remote support to customers, as well as remote support to the internal IT helpdesk. The role will work closely with the Project Managers and Project Coordinators who will collectively hold responsibility for planning, scheduling, and releasing resources, You will mentor and measure the performance of the IT field-based engineers via KPI's, to ensure competency levels are maintained and the quality of work provided clients is of a very high standard.

Key accountabilities:

Provision of IT support to our client base in person or remotely
Provision of IT support in the Installation and commissioning of IP and VoIP Telephone systems
Lead and be part of the IT "out of hours" rota, fixing business critical (major) faults either remotely or on site, as necessary whilst achieving the SLAs
Adhere to our strict customer SLA's ensuring the best possible client experience
Installations of full IT infrastructures
Onsite IT configurations and preventative maintenance visits on a calendar basis
Onsite fault finding in servers, Desktop PC's networking devices
Support the IT Service Desk team with remote second line support fault finding & customer interaction.
Planning, scheduling, and releasing resources to manage project workflow and ensure On-Time, In-Full Delivery of all projects to scope and budget
Work with Project Managers to plan and schedule employee, contract and 3rd party resources required to deliver projects and achieve customer acceptance

Technical / professional qualifications:

Experience in deskside support or other user support functions (5 years minimum)
3+ years of understanding technical skill sets and managing technical resource allocation in IT / Comms / Networks / related professional services
Proven track record in delivering Projects.
Complete end to end understanding of Cat 6 and Cat 5 wiring schemes.
Knowledge & experience of Voice, LAN, WAN, Wi-Fi, Security, Print, Cloud Services, Microsoft applications projects, and the resource issues that may arise in any related implementation
Knowledge of / certifications in IT frameworks: ITIL v4 / CMMI / CIS V8 / COBIT 5 /
Outstanding organisational skills: highly disciplined and motivated in the management of self and others to organise, pursue, and complete all actions necessary to deliver a project to plan
Proactive and pre-emptive communicator; naturally intuitive in understanding when to communicate, the channel to use, and the influence style to apply

To apply and find out more about this exciting opportunity please click and APPLY and a member of the team will be intouch
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