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Data Centre Operations Manager

Department of Work & Pensions
Closing date
4 Dec 2021

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Technology & New Media
Contract Type
Full Time
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phone number removed)| Data Centre Operations Manager

Up to £59,589 | Farnborough

DWP. Digital with Purpose.

This is a fantastic opportunity to join DWP Hybrid Cloud Services as a Data Centre Manager and to be part of the one the biggest digital transformations in Europe, implementing leading edge technologies which put DWP users at the centre of everything we do.

Data Centre Operations Managers are responsible for the operations of secure and highly available computing platforms, servers, and networks. They, install, maintain, upgrade, and continuously improve DWP's operating environment.

Everything we do is driven by our unique purpose and defined by extraordinary scale:

Our APIs receive 173 million requests, and we spin up 280,000 AWS servers every month.
The cabling in the 2 On Premise Hosting Datacentres in Corsham and Farnborough added together is the equivalent to the distance between our Digital Hubs in Blackpool and Newcastle (over 150 miles(
The products and services we maintain and modernise will be used by nearly every person in the UK, at key moments in their lives. Over 22 million people - 1/3 of the UK's adult population - access our services dailyDelivery. Work. Projects.

As our new Data Centre Manager you'll help manage Data Centre Operations, by providing management and coordination of activities across our Farnbourough and Corsham sites.

This will include working closely with 3rd party providers and different teams within DWP to provide a high quality service, and keeping us right on security and compliance requirements.

You will work with infrastructure specialists and engineers to sure services are delivered and used as required. You'll also provide 2nd/3rd line support for Data Centre incidents, problems and changes to solutions and services.

We'll also rely on your expertise for any other specialist technical support in your area.

What skills, knowledge and experience will you need?

Change Management

You can deal with high impact, complex change requests.
You ensure that release policies, procedures and processes are applied.Problem Management

You make sure that the right actions are taken to investigate, resolve and anticipate problems, and achieve great user outcomes

You coordinate the team to investigate problems, implement solutions and take preventative measures.
You can dissect a problem to its component parts to identify and diagnose root causes.
You can troubleshoot and identify problems across different technology capabilities.
You take accountability of issues that occur and is proactive in searching for potential problems.IT Infrastructure

You design, implement, administer and support infrastructure technologies, solutions and services such as: compute, storage, networking, physical infrastructures, software, commercial off the shelf (COTS) and open source packages and solutions, virtual and cloud including PaaS, SaaS. Details. Wages. Perks.

You'll join us in our data centre based at Farnborough, although candidates should note there will be periodic travel to the Corsham Data Centre as a part of this role.

We also all have the tech and tools we need to enable our people to work flexibly. We work a hybrid model - some time at home, some in the office - and many of us are working remotely at the moment due to COVID-19.

Salary is up to £59,589. We offer a brilliant civil service pension with employer contributions worth 27%, (for a salary of £50,000 that would mean we put over £14,000 a year in your pension pot) and a generous leave package starting at 26 days.

We also have a broad benefits package built around your work-life balance which includes:

Flexible working, flexi hours, up to 3 flexi days off per month
Family friendly policies
Volunteering and charitable giving
Discounts and savings on shopping, fun days out and more
Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
Sports and social activities
Learning and development, including coaching, mentoring, qualifications and accreditation, career progression opportunities and lots more.CLICK APPLY for further information and to start an application on Civil Service Jobs - write about how you fit the essential criteria in your personal statement and employment history
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