This job has expired

Call Handler

Westray Recruitment Group
Closing date
4 Dec 2021

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Contract Type
Full Time
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Do you have a passion for the legal sector?

Do you have a background in property but you've always wanted to take a step into the legal sector?

Are you passionate and career driven looking to advance your career?

Do you want to work for a company whose core values lie within equality, respect, integrity?

Are you looking to be part of a reputable brand who have a brilliant, local reputation?

YES?! Then we could have the perfect role for you!

Based in their easily accessible office within the Team Valley, you will be part of a team of people, pivotal to the overall success of the business. Reporting to the Operations Manager, your role will sit within administration and you will be responsible for call handling within the telephone support team, handling and dealing with enquires within residential conveyancing, as well as also assisting in other departments as the role progresses.


Answer calls in a polite and friendly manner, ensuring first class customer service is delivered every time, as well as accurately recording any messages and recording them on the case management system, and ensuring enquires are answered or given to the appropriate team member

Deal with quotations from potential clients and record all information using the diary and electronic systems to ensure appropriate follow up

Send email confirmations of every quotations

Accurately record information to ensure the firm are maximising on any new business potential

To ensure head of department receive a daily report of all enquiries in relation to enquiries for conveyancing

To keep a full and accurate list of all new business enquiries to the firm and any follow up action taken and reporting this to the team leader on a weekly basis

Diarise appointment for fee earners

Taking payments via sage WorldPay and entering details onto Smartsheet

Accurately open new cases onto the most appropriate case management system; Liberate Accounts, Ochresoft Case Management, Flow Matrix or File Director

Ensure client care letters are sent to meet deadlines and are accurately populated with the necessary information

Ensuring abeyance files are maintained to ensure leads are monitored and kept up-to-date and creating and completing a spreadsheet with relevant information

Ensuring relationships with built with new business clients through first class customer service

To assist with all admin duties as and when required across various departments primary ensuring all information is accurate and up-to-date and correctly stored in the relevant location

Provide lunch cover for the receptionist on a rota basis, as well as annual leave and periods of absence.


You must have a background in property to be considered for this role

You need to be passionate and career driven

You need to be able to accurately record information and be comfortable using CRM systems with evidence of this in a previous job role

You need to be proactive and want to achieve

You need to be able to handle a busy role with conflicting priorities

This is a brilliant role and provides a great opportunity for a career driven candidate to take a step into the legal sector of the property industry. If you have experience within property, and you think this role sounds right for you, please do not hesitate to apply. We would love to hear from you!
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