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Business Change Manager

Jefferson Wells
Closing date
24 Dec 2021

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Technology & New Media
Contract Type
Full Time
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Role Title: Business Change Manager

Location: London (Hybrid Working)

Duration: 12 Months

Rate: £460.00 - PAYE / £590.27 - Umbrella

As Project Manager in the ITID CtB programme, the role holder will provide direct oversight of the programme(s)/ project(s)', financial and outcome accountability, reporting to a Portfolio Manager within ITID. In executing this role, the Project Manager will need to:
  • build strong relationships with senior stakeholders within IT, Global Businesses, Finance
  • work closely with their respective Portfolio Manager, the Global ITID PPM Practice team and their senior stakeholders to ensure alignment of their project/programme with the wider change portfolio and group strategy, values, and behaviour
  • provide board level overview of progress, lead and direct multidisciplinary teams across all global businesses, global functions and regions
  • lead end to end execution and responsibility for all aspects of the project/programme, including definition, planning, execution & implementation, governance & control, financial, resource and change management.
  • Provide financial analysis, including being able to contextualize financial data into business activities and conclusions
  • Ensure the adherence to financial processes and procedures at project/programme level, as set and communicated by HSBC Group, regulators and ITID PPM Practice.
  • Own the identification and escalation of any budgetary related risks, issues and opportunities to portfolio/function as appropriate.
  • Have responsibility for effective handover of the project/programme into Business-as-Usual operations to support effective benefits realisation.
  • have responsibility for deploying the Business Transformation Frameworks and respective methodologies within their Programme/Project and instilling good programme/project disciplines within their project and wider team.

Knowledge & Experience / Qualifications
  • Outstanding project and programme management experience which include communications capabilities, decision making and problem-solving skills, lateral thinking, analytical and interpersonal skills.
  • Excellent understanding and proven experience of Programme and Project Management methodologies including Waterfall and Agile.
  • Ability to direct and influence people in a matrix orientated environment and establish working partnerships at a junior and senior organizational level.
  • Proven experience of positive, challenging interactions with Senior Executives across the business.
  • Outstanding relationship management, collaboration and influencing skills.
  • Outstanding interpersonal and communication skills with a proven ability to communicate effectively and confidently at all levels across the Group.
  • Change agent with proven ability of implementing large scale organizational, procedural, technology and people related change programmes.
  • Proven ability to articulate complex issues concisely and in simple language to recognize to the global remit of this role.
  • Detail orientated.
  • Strong financial analytical background and proven ability in financial/analytical reasoning, including being able to contextualize financial data into business activities and conclusions.
  • Experience of delivering large scale change programmes within a Technology organization, with Infrastructure experience.
  • High level of drive and motivation to ensure delivery of a broad range of outputs simultaneously across HSBC.
  • Experience of leading and managing teams with proven track record of working with diverse, cross functional teams that are located regionally and worldwide.
  • Understanding of change delivered in an Agile environment
  • Project Manager experience
  • Stakeholder management experience
  • Global banking experience
  • Experience using CRM, Microsoft Dynamic
  • Digital Transformation Experience (highly desirable)
  • Agile experience
  • Flexibility is required in the role
  • Experience of driving continuous improvement
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