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Customer Success Manager

Employer
Page Personnel Secretarial & Business Support
Location
UK
Salary
Competitive
Closing date
21 Dec 2021

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Sector
Technology & New Media
Contract Type
Permanent
Hours
Full Time
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As a customer success manager you will manager accounts, assist with online customer training & support issue resolution. You'll be training, supporting and growing customers working within a 5 star rated customer success team and alongside sales Team.

Client Details

Are you a tech savvy, problem solver that's customer focused and SUCCESS driven?

Want to join a business with an award winning product, offering an inclusive culture within a growing and friendly team? These are just a handful of reasons why this role stands out in the current job market. Not to mention their 5*Glassdoor reviews!

For the last 10 years the business have continued to develop their technologies and now have an award winning engagement app used in the workplace across the globe.

Description

Key responsibilities of the customer success manager include:
  • Working closely with the sales team during pre sales stage to assist with demo's, proposals and tender writing
  • Liaise with Sales Executive on progress of pilot accounts and renewal conversations
  • Becoming a trusted advisor to your customers
  • Assist in first line support of all customers via support channels, i.e. email ticketing system, Live Chat, phone, email, social media
  • Keep company systems up to date with customer, account and project information i.e. Salesforce (CRM), Microsoft tools (Planner, Teams)
  • Gather and pro-actively sent feedback to the Product team from customers
  • Running customer training/workshop sessions from Train the Trainer to Lunch and Learns (virtual and F2F)
  • Monitoring usage of all accounts and reporting progress to customer at agreed intervals
  • Running account review meetings at agreed intervals

Profile

To be successful in the role you will need the following skills:
  • To be HIGHLY motivated
  • Excellent communication skills - both written and verbal
  • To be a great team player, confident and great with people
  • To be able to intelligently question and consult with professionals of all levels
  • To have good problem solving skills.
  • Tech and social media savvy
  • B2B SaaS/Software Customer Success experience
  • A degree (preferable)

Job Offer

On offer is an exceptional package!
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