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Role: Desktop Team Leader

Employer
In Technology Group
Location
UK
Salary
Competitive
Closing date
4 Dec 2021

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Sector
Technology & New Media
Contract Type
Permanent
Hours
Full Time
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Role: Desktop Team Leader
Location: Northmpton
Salary: £25,000 - £29,000

The Company

Our client provides award-winning IT Strategy, Systems & Support as a service to their vast and prestigious client-base.

This company have grown quickly and organically. They are well established with over 15 years in operation, and they now have 150+ team members and multiple offices.

Thr Role

They are looking for a Desktop Team Leader to get on board to provide guidance and motivation to a team of 7 skilled 2nd line engineers.

You will be responsible for the upkeep and, where possible, improvement of this company's award-winning IT support services.

Benefits

Very friendly and flexible working environment
25 days holiday + bank holidays!
Hybrid WFH policy
Private health insurance
Life insurance
Regular social events
Company pensionThis is a hands-on role as well as managing technical engineers. Therefore, a good technical understanding of the following would be highly beneficial:

W7,8 and 10
Antivirus
Estate Management
Software/Hardware - Rollout, Support and Confiugration
AD, AAD, GPO
Networking basics - troubleshooting & 1st/2nd level BAU
Windows Server & OS
Exchange Server
VoIPIn this role you will undertake all the responsibilities you would expect: setting KPI's/SLA's, conducting 1-to-1's, writing performance reviews, allocating service desk tickets, dealing with disgruntled customers (this should be a very rare occurrence!) etc.

Interviews

Interviews are being arranged around you, as soon as possible so please apply immediately if you are interested!

Service Desk, Helpdesk, Team Leader, Manager, Management, 1st Line, 2nd Line, 1st/2nd

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy
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