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Field Operations Manager

Closing date
11 Dec 2021

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Contract Type
Full Time
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Who are we?

Thames Water is the UK's largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km's of pipes, to keep taps flowing and toilets flushing. We are an essential service and have operated throughout the Covid19 pandemic.

At Thames Water, every one of our actions, big and small, matters every day. Water is essential to daily life, and that means our business is always open.

What you will be doing

Reporting to the Water Regulations Operations Manager, the Field Operations Manager will be responsible for the prioritisation, co-ordination and delivery of all objectives related to the management of one of the Inspection teams. Leading a team of up to 5 field and site-based personnel, you will drive the key activities which promote awareness, competency, and expert technical guidance in the field of water fittings regulations with internal and external stakeholders.

Key areas of responsibility include:
  • Driving a culture of health, safety, and wellbeing within the team, including delivery of SHE inspections, safety observations, escalation of risk/incidents, ensuring appropriate H&S training, management, and reporting
  • Overseeing the engagement and development of all individuals in the team, driving ongoing personal development and implementing continuous improvement measures
  • Ensuring the provision of expert technical support and advice to customers regarding Water Fittings Regulations compliance
  • Taking direct involvement in high-risk/high-profile investigations such as complex cases associated with confirmed water quality contamination
  • Managing the performance of the team against inspection programmes and reactive investigations
  • Supporting the management of specific aspects of the company's Approved Plumber Scheme, including promotion, recruitment, training, and quality assurance of members; working in liaison with wider Water Regulations dependencies to ensure continuous improvement
  • Engagement with internal stakeholders to drive improvement in water regulation awareness and competency; influencing as appropriate to improve business processes and develop greater assurance of regulatory compliance
  • Engaging with external stakeholders and other dependencies (e.g., Wholesale Market Services, Brand) to improve awareness of regulatory requirements with domestic and non-domestic customers
  • Producing regular performance reports to clearly communicate the progress of all key workstreams against agreed targets and objectives
We're looking for you to:
  • Be a credible leader with the drive and energy to deliver, leading and supporting your team whilst ensuring a culture of safety and performance management
  • Have extensive knowledge of Health & Safety regulations and processes
  • Have significant relevant industry experience within the field of water supply and/or operating in a highly regulated environment
  • Have a full UK driving licence as you will be required to travel
  • Possess excellent communication and interpersonal skills, to clearly interact with our customers and stakeholders
  • Have excellent IT skills including Microsoft office
  • Being educated to degree level or equivalent g., technical accreditation/A Level/BTEC) would be advantageous
  • Having a City & Guilds or NVQ equivalent in the enforcement of the Water supply (water fittings) Regulations 1999 would be advantageous
  • Having a City and Guilds Craft certificate in Plumbing or NVQ equivalent, advanced City and Guilds certificate in Plumbing or NVQ equivalent/previous 'hands on' experience in the plumbing industry, would be advantageous
What's in it for you?

This is an excellent opportunity to build and develop a team of technical expertise within the business to support both internal and external customers on the requirements of the Water supply (water fittings) Regulations 1999 and the specific notification requirements.

The working hours for the role are 38 hours per week. Our competitive salary package includes an excellent contributory pension, 26 days holiday per year increasing to 30 with the length of service and a wider benefits scheme.

We're proud of the positive ways of working we have adopted during the pandemic. We want to create a more flexible and dynamic environment so all our colleagues can thrive. For our office-based roles, we are moving to a hybrid approach where we will provide options around working from our offices, our operational sites and home dependent on role/team/individual. This will be discussed during the assessment process.

Thames Water is a unique, rewarding, and diverse place to work. If you join our team, you'll enjoy fast-tracked career opportunities, flexible working arrangements, and unparalleled benefits. We're also proud to be an equal opportunity employer, Stonewall Diversity Champion and Disability Confident Leader and we are a Times Top 50 Employer for Women.
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