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Digital Account Manager

Central Employment Agency Limited
Closing date
24 Dec 2021

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Contract Type
Full Time
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Central Employment are currently seeking a Digital Account Manager, joining an expanding full-service digital agency based near Newcastle city centre. Due to a number of new client win's within their digital services, they need an additional client facing Account Manager with experience on multi-channel digital marketing channels.

Overview of the Digital Account Manager

You will be responsible for project management and delivery, client servicing and commercial management.

Main duties/responsibilities:

To manage allocated projects, and accounts acting as the main focal point for clients and the internal team, providing pro-active client servicing and tight project management to deliver the highest levels of client satisfaction. To work with the digital team as a whole to inspire clients and deliver appropriate and effective results driven solutions to their business needs through the creative and digital process.

  • To effectively manage the day-to-day running of accounts and projects, harnessing the correct in-house/external resource, ensuring deliverables are on time and within budget
  • To take client briefs and produce into a clear and inspirational brief for the digital teams
  • Keep all members of the team regularly updated on the status of ongoing projects
  • Maintain a positive and collaborative relationship
  • To attend/make presentations of work where appropriate, ensuring all output is presented professionally and with conviction, supported by clear rationale and recommendation
  • To produce and circulate meeting reports for all external meetings/discussions within 48 hours, which capture the essence of the meeting and with clearly assigned action points
  • To set up and attend project review meetings (as required) involving all necessary parties to ensure that key learnings are identified and acted upon
  • Act as the client's first point of day-to-day running of projects
  • Work with other staff to ensure projects are costed appropriately, optimising revenue
  • Ensure clients are kept fully appraised of their project budgets regularly
  • To work with clients to understand their purchasing procedures/requirements
  • Ensure timely invoicing of completed work and availability of POs to allow for invoicing
  • Work with clients to broaden their understanding and experience of services
  • To organise, co-ordinate and prepare credentials documentation, presentations and proposals in relation to client opportunities
  • Use initiative to contribute to and recommend ways of improving the way of working
  • To articulate and promote the Right First Time philosophy and deliver this through day to day work
  • To demonstrate a good understanding of branding and marketing, specifically in relation to clients and their business
  • Demonstrate an ability to assess whether creative work and development is on strategy and brief

Knowledge, Skills and Experience:
  • An excellent knowledge of Microsoft Office, namely; Word, Excel & PowerPoint.
  • Digital Hybrid experience ideally within a Account Management, Client Relationship or Project Management role
  • Experience of multi-channel digital marketing - SEO, PPC, CRO, Email Marketing, Social and Content Marketing
  • Good understanding of Google AdWords and Analytics
  • A flexible approach to the way you work and what you do.
  • Experience of writing for a wide range of audiences.
  • Ability to work on your own initiative & as part of a team.
  • Ability to manage relationships with tact & diplomacy.
  • Willingness to undertake staff training & development as required.
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