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Service Desk Analyst

Employer
Hays Specialist Recruitment Limited
Location
UK
Salary
Competitive
Closing date
8 Dec 2021

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Sector
Technology & New Media
Contract Type
Permanent
Hours
Full Time
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Service Desk Analyst, £110 Per Day, Inside IR35

Role:

We are looking for Service Desk Analysts to join our team in Solihull. The role will be a 3 Month initial contract with possibility for extension and a day rate of £110 per day, inside IR35. This role will operate under a hybrid working pattern, expecting you on site 3 days per week working remotely for the other 2 days.

We are seeking hard-working team players to join our service operations team and build their careers with the business. The Service Desk Analyst will work within the End User Computing Team providing software, hardware and network support to multiple customers. You will support these clients, responding to requests and resolving incidents impacting delivery of BAU IT services. You will also identify and suggest improvements to processes and procedures used by the Service Desk to keep our customers happy.

Job Requirements and Responsibilities:

* Providing support from the remote service desk.
* Handling Inbound calls, logging new tickets or updating existing tickets as appropriate.
* Completing first-time fixes where possible.
* Taking ownership of incidents, requests and problems and progressing to closure or escalating as required.
* Ensuring all modes of customer contact are responded to - telephone calls, emails and customer portal.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
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