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IT Support Engineer

Employer
Michael Page
Location
UK
Salary
Competitive
Closing date
1 Dec 2021

View more

Sector
Technology & New Media
Contract Type
Permanent
Hours
Full Time
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As 2nd Line Support Technician you will provide a high-level of PC and desktop support to the business. The role involves fault-finding and maintaining all forms of desktop hardware and software used in the company.

Client Details

Michael Page are delighted to be partnered with a globally recognised manufacturing organisation based in Hull to help support with the recruitment of a 2nd Line Support Technician.

Description

What you'll be doing?

As 2nd Line Support Technician you will provide a high-level of PC and desktop support to the business. The role involves fault-finding and maintaining all forms of desktop hardware and software used in the company.

Key Responsibilities:
  • Monitor, update and escalate calls to ensure Service Levels are achieved.
  • Perform daily, weekly and monthly Information System checks as required by the role.
  • Ensure that all systems and processes adhere to the IT Manual and highlight any anomalies.
  • Undertake any training provided by the organisation.
  • Monitor, update and escalate calls to ensure Service Levels are achieved.
    Profile

    Key Skills & Experience
    • Working understanding of Terminal Services or a Citrix environment.
    • Working knowledge of Windows server.
    • Working knowledge of Office 365, including managing and maintaining SharePoint and OneDrive.
    • Must have excellent timekeeping and communication skills, with the ability to work as part of a team or on own initiative.
    • Must demonstrate a good attitude to work and be flexible to challenges and changes.
      Job Offer

      Salary:

      £24,000 - £25,000
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