This job has expired

IT Support Team Lead

Employer
Hays Technology
Location
UK
Salary
Competitive
Closing date
1 Dec 2021

View more

Sector
Technology & New Media
Contract Type
Permanent
Hours
Full Time
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IT Support, Team Leader / Manager, O365, SCCM, Powershell

Your new company
Leading global supply chain organisation require an interim IT Support Team Leader to start ASAP until a permanent engagement is made.

Your new role
Managing a team of IT Support Analysts, you will ensure that the IT issues of 2000+ users will be fixed in a timely and effectively manner. You will guarantee an excellent customer experience, whilst minimising down time to the internal customer base. You will also be involved in a mixture of BAU infrastructure support and IT projects.

  • Ensure the IT team of seven deliver IT solutions effectively
  • Implement improvements to client provisioning
  • Support Infrastructure and Application migrations from the client perspective (Windows & Ipad)
  • Support delivery and implementation across EMEA Collaborate with the Internal Audit Team to improve compliance
  • Purchasing of equipment e.g., laptops and home working equipment
  • Create and deliver user training sessions Implement improvements in documentation, processes, and quality control
  • Build a closer relationship between the IT, MDM & Change teams and key stakeholders
  • Manage Project deliverables with stakeholders' expectations Excellent problem-solving skills with driven, pro-active, can do attitude.
  • Strong communication skills with the ability to discuss technical solutions using basic explanation.
  • Ability to work on own initiative, address and resolve problems in a busy environment.
  • A passion for customer service with an active interest in IT


What you'll need to succeed
  • Strong IT Infrastructure knowledge: Office 365, SCCM, Intune
  • PowerShell, Group Policy, Asset Management)
  • Diagnosing and troubleshooting hardware and software issues
  • Stakeholders engagement experience and skills.
  • Team Leadership or Management experience
  • Business process experience

Desirable

  • Active Directory knowledge
  • Windows Server knowledge
  • Language skills.


What you'll get in return
Excellent opportunity to join a global business to support them in the interim until a permanent appointment has been made and if you like it there and they like you then potentially the permanent role could be a consideration for you too.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

This job was originally posted as www.cwjobs.co.uk/job/95588357
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