This job has expired

IT Support Team Lead

Hays Technology
Closing date
1 Dec 2021

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Technology & New Media
Contract Type
Full Time
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IT Support, Team Leader / Manager, O365, SCCM, Powershell

Your new company
Leading global supply chain organisation require an interim IT Support Team Leader to start ASAP until a permanent engagement is made.

Your new role
Managing a team of IT Support Analysts, you will ensure that the IT issues of 2000+ users will be fixed in a timely and effectively manner. You will guarantee an excellent customer experience, whilst minimising down time to the internal customer base. You will also be involved in a mixture of BAU infrastructure support and IT projects.

  • Ensure the IT team of seven deliver IT solutions effectively
  • Implement improvements to client provisioning
  • Support Infrastructure and Application migrations from the client perspective (Windows & Ipad)
  • Support delivery and implementation across EMEA Collaborate with the Internal Audit Team to improve compliance
  • Purchasing of equipment e.g., laptops and home working equipment
  • Create and deliver user training sessions Implement improvements in documentation, processes, and quality control
  • Build a closer relationship between the IT, MDM & Change teams and key stakeholders
  • Manage Project deliverables with stakeholders' expectations Excellent problem-solving skills with driven, pro-active, can do attitude.
  • Strong communication skills with the ability to discuss technical solutions using basic explanation.
  • Ability to work on own initiative, address and resolve problems in a busy environment.
  • A passion for customer service with an active interest in IT

What you'll need to succeed
  • Strong IT Infrastructure knowledge: Office 365, SCCM, Intune
  • PowerShell, Group Policy, Asset Management)
  • Diagnosing and troubleshooting hardware and software issues
  • Stakeholders engagement experience and skills.
  • Team Leadership or Management experience
  • Business process experience


  • Active Directory knowledge
  • Windows Server knowledge
  • Language skills.

What you'll get in return
Excellent opportunity to join a global business to support them in the interim until a permanent appointment has been made and if you like it there and they like you then potentially the permanent role could be a consideration for you too.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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