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Head of Payment Operations - Banking

Eames Consulting
Closing date
4 Dec 2021

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Contract Type
Full Time
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Global Retail & Commercial Bank is currently searching for a Head of Payment Operations to join their UK team reporting directly to the Chief Payments Officer. This role is on a hybrid working basis with travel to London and Regional offices when required. This position will be the main point of contact for the UK entity on any Operational escalation, change support framework and delivering the full end to end controls, compliance and policy requirements for all payments types.

  • Ownership of critical day to day operations activities (Processing, Servicing, Specialist Functions, Controls & Settlements across all of Payment Schemes)
  • Lead a high performing team of subject matter experts to ensure that the revenue and development objectives of the Payments proposition are met
  • Support delivery of all Payments Change programs across the UK entities, including but not limited to Chaps, International, Domestic Payments, Cash and Cheque services
  • Ensure the business delivers on its Control responsibilities to ensure that the payments business complies with all company policies, procedures and risk management frameworks
  • Drive the emerging payments product strategy supporting the rest of the UK entity, this will include identifying and prioritizing product initiatives

  • Extensive Banking Operations experience - Essential
  • Proven experience of leading regional operations teams - Essential
  • Strong change and transformation skills across an operations function - Essential
  • UK & International Payments experience - Desirable but not Essential
  • Strategic mindset with strong commercial acumen
  • Proven experience in facing off to Regulators and Scheme Companies
  • Comfortable presenting to EXCO board members

This role involves regular interaction with key stakeholders both internally and externally and it is therefore essential that you have strong interpersonal skills. The position offers realistic progression to a C-Suite role in the future.
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