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Claims Automation Analyst

Closing date
4 Dec 2021

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Technology & New Media
Contract Type
Full Time
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Do you want to work for a forward-thinking, award winning in-house software development team? Does working in a positive culture matter to you?

You will be part of a great team who love new technologies. We have a fast-growing working environment, where we empower and trust our team to work independently whilst also pulling together to achieve our objectives.

The Claims Automation Analyst is responsible for supporting the development of automated claims handling by conducting claim reviews to facilitate quality during end to end claims processing. They will use an in-depth knowledge of the process to establish the facts and suggest changes to automated processes that will benefit the business.

Key Accountabilities

•Review the results of Artificial Intelligence (AI) processing, working alongside system developers to make recommendations to reduce false positive rates and increase accuracy of automated assessment engines.

•Conduct internal claims reviews (electronic) to assess and provide independent assurance that the claim risk management and internal control processes are operating effectively throughout the end to end lifecycle of the claim.

•Prepare and present reports (verbal and written) that reflect the results and findings of reviews, following Company values in a professional, clear and concise manner.

•Conduct follow up reviews and monitor remedial action.

•Identify risks and opportunities to improve and make recommendations to help manage and control such risks and support the business's approach to continuous improvement.

•Maintain open communication with management and developers.

Working Hours

35 hours per week

Monday - Friday 9am - 5pm with 1 unpaid hour for lunch.

Primary location for this role is remote

Essential Skills and Attributes:

•Excellent team working skills.

•Insurance and claims function knowledge

•Awareness of Fraud Referral processes

•Supportive to colleagues.

•An investigative and inquisitive approach.

•Solves problems and uses own experience to reach a satisfactory conclusion.

•High attention to detail and excellent analytical skills.

•Ability to manipulate large amounts of data and to compile detailed reports.

•Sound independent judgement.

•Ability to work under pressure

•Ability to work quickly without compromising quality as this is a key attribute

•Level of compliance and enterprise risk knowledge desirable

•Ability to work to exacting targets

Required Soft Skills:

You must:

•Be self-motivated with a strong work ethic that can work with limited supervision.

•Have the ability to adapt to a rapidly changing environment, ability to think 'on their feet' and learn quickly.

•Have excellent communication and interpersonal skills, calm under pressure & sound judgement in complex situations.

•Be co-operative, collaborative, and work toward common goal with others.

•Be open and inclusive approach, willing and able to interact internally and externally and at all levels within the company.

•Have excellent verbal and written communication skills with the ability to articulate complex ideas in a clear and concise manner.

•Have the ability to work under pressure and prioritise effectively, working on multiple tasks at the same time.

•Be competent user of IT with good working knowledge of Microsoft packages and confident in embracing new technology.

•Be organised, proactive and confident self-starter.

•Show a highly committed attitude.

•Be methodical and accurate, showing great attention to detail.

•Demonstrate teamwork - Contributes actively to an environment in which colleagues work cooperatively with each other.

•Demonstrate Agile - Experience of Agile Scrum methodology.

How we will support you

We pride ourselves in offering flexibility with working hours; we can generally accommodate your needs e.g. for caring or for lifestyle balance

We love to collaborate and will give you lots of opportunities to meet and share ideas with your colleagues and peers

This role is mostly remote working so it doesn't matter where you are based provided you are in the UK. All we ask is that you are willing to come into our office in Bolton or a location in the surrounding area on an occasional basis, possibly a handful of times a year.

We will provide you with support from our Head of Unit's to learn and improve our working practices

We will provide you with a coach to support you with your professional development plan

You will find that your colleagues are down-to-earth and make for good team-mates.


Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our five values are at the heart of everything we do;

Keoghs values

We listen, are down to earth and supportive

We work together towards a common goal

We're friendly with a can do attitude

We care about our clients

We evolve
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