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Account Manager - Maternity Contract

I Heart Studios
Closing date
4 Dec 2021

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Marketing & PR
Contract Type
Full Time
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About I Heart Studios

I Heart Studios is a highly creative visual content studio based in London, Amsterdam and Hong Kong. We are unique due to our fashion origins and distinctive personality. We are also unique in the market because we offer a full service to clients from highest quality product photography through to conceptual creative imagery.

We were founded in 2011 out of the simple belief that exceptional imagery is fundamental to enhancing brand perceptions and increasing online sales, and we produce best-quality visual content for a selection of high-profile clients.

Job Description

As Account Manager, you have responsibility for the overall management of your appointed accounts. You are responsible for building the relationship and business between I Heart Studios and your clients. You will be the face of I Heart Studios to your accounts and conversely, the face of your accounts within the studio.

You have responsibility for the day-to-day production and administration of shoots for your primary clients. Working cross-functionally with the studio teams, you are responsible for ensuring that each shoot is executed seamlessly, on time, and within budget.

The key responsibilities of the role are:

Account management and production
  • Take full ownership of all clients' workflow through the I Heart Studios product lifecycle and ensure delivery of images to correct quality standards and on agreed timings.
  • Work collaboratively with clients, ensuring both client and I Heart objectives are met. Communicate I Heart's process requirements and ensure clients understand their contributions.
  • Create & maintain jobs in CRM and Workflow systems (Salesforce / RMP), updating jobs based on studio feedback, client changes, etc. Communicate changes and oncosts to clients as appropriate. A high standard of account and systems admin is required.
  • Ensure prompt sales invoicing. Ensure prompt and accurate approval of supplier invoices.
  • Create complete, detailed client briefs and effectively communicate job requirements to wider business - Studio Management / Planning / Post Production Teams
  • Ensure briefs (including shot counts, models, props & locations) are approved by the client AND IHS team before going into the studio
  • Ensure timeline and deadlines are agreed with the client, revised as necessary, and adhered to internally.
  • Attending daily briefing meetings, identify and plan the various levels of priorities for the next days' shoots.
  • Production of shoots within the studio and on location.
  • Liaising with external agencies to supply models, hair and makeup, props, catering.
  • Be present on set - monitoring and working to improve speed/efficiencies/accuracy/consistency and quality of output.
  • Ensure client feedback and changes are communicated to the studio teams.
  • Ensure all retouching notes raised are communicated to the post-production team effectively, engaging post-production on-set where necessary.
  • Final QC of all retouched images before delivery.
  • Debrief with studio teams on client's feedback and lessons learned.
  • Work with Styling, Photography, and Post Production teams to establish Client style guides - which are updated by the Styling team

  • Take a proactive and commercial approach focusing on increasing bookings and offering the full range of products and services offered by I Heart Studios.
  • Generate quotes and jobs for your client portfolio, using the approved price list.
  • Support the Business Development team to quote, close, and onboard new clients.
  • Regular meetings with key clients to discuss processes / KPI's / new developments.

Skills and Experience Required
  • Previous Account Management and Production experience working within creative industries
  • Excellent spoken and written communications skills
  • Good project management skills and the ability to shift focus as business priorities change
  • Ability to use own initiative and also work as part of a multi-functional team
  • Confidence, tact, and a persuasive manner - an ability to be perceptive and understand client needs requirements versus I Heart Studios needs
  • A professional manner and good relationship building skills for client-facing and internal colleagues
  • Outstanding administrative and organisational skills
  • Attention to detail
  • Ability to work in a fast-paced environment
  • Good understanding of eCommerce desirable
  • MS Office and G Suite fluency
  • Knowledge of Salesforce desirable

Start Date - Dec 2021
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