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Senior Product Manager

Employer
Intent HQ
Location
UK
Salary
Competitive
Closing date
4 Dec 2021

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Sector
Technology & New Media
Contract Type
Permanent
Hours
Full Time
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About Intent HQ

Our mission is to help organisations have more genuine relationships with their customers by using data and machine learning to understand them on a human level and enable marketing personalisation at scale. We're a well-funded scale-up business, having raised £30m from several notable PE investors. We've had an initial focus in the telecommunications sector, landing some of the world's leading telecoms brands including Verizon and O2.

Our clients typically have tens of millions of customers and billions of interaction events each day. We have developed our platform to handle data at this enormous scale efficiently. Intent HQ is unique because we've focused on understanding customer interaction data. We do the hard-specialised work leaving our clients free to focus on integrating the insight into their business, with one Client seeing an additional £26m annual revenue as a result of using our products and services.

Intent HQ is an exciting place to work, with a team of 75-people strong (and growing!), we have offices in London, Barcelona and New York and collectively speak over 15 languages!

The Opportunity

We're looking for a Senior Product Manager experienced in launching new products. We are famous for our privacy-first approach to all our customer analytics products and now want to package and launch it as a SaaS service: using Data Science to generate Marketing Twins - representations of customer behaviour that our clients can use in any downstream analytics and communication, for more relevant messaging without compromising customer privacy or violating opt-outs.

You'll report to the Director of Product and have a dedicated team of full-stack engineers, data scientists and engineers, support from InfoSec, access to a UX designer and of course our marketing and sales team to support the product growth. Excitingly, our existing customers are keen to roll out our product as soon as we launch it, so you have your first customers baked in!

As a Product organisation, we use a lean product methodology to set outcome based objectives (and associated key results) for each of our products. You'll have the freedom to decide how to achieve these outcomes.

Key Responsibilities
  • Own the product roadmap and delivery
  • Execute a dual track approach of continuous discovery and continuous delivery
  • Communication and evangelism of the new product line both internally and externally
  • Through experimentation, capture data to inform decision making
  • Drive analysis to achieve business objectives
  • Regularly meet with customers and the market to have evidence based understanding of customer needs, pains and gain
  • Identify commercial opportunities to support business objectives
  • Drive commercial accountability within the product squad
  • Manage process within the OKR framework of hypothesis and experimentation to progress towards the business objectives
  • Manage relationships with sales and professional service teams related to the product line


What we're looking for:
  • 5+ years experience in a Product Management role, leading cross-functional teams
  • Strong prioritisation skills, evidence-driven decision maker
  • Experience launching B2B products from zero to scale
  • Commercially minded with entrepreneurial tendencies, close to the customer. Firmly rooted in the problem space but comfortable enough with tech development to lead ideation and delivery in the solution space as well
  • Familiar with Agile methods and tools
  • Proactive communicator, able to evangelise your product internally and externally
  • Experience working with Data Science, Machine Learning and/or customer analytics preferred
  • Telco, CSP or marketing analytics sector experience preferred


Our Culture

Working for Intent HQ, you have the opportunity to work with cutting edge technology in an environment where you are encouraged to think and act outside traditional methods. We are a growing business with a flat structure meaning everyone is visible and able to make an impact, not just in their own role, but across the business on a daily basis. We promote a collaborative, innovative and sociable culture, oriented towards performance and competitive advantage. Our DNA is made up of flexibility to all staff with a family friendly approach and focus on personal development. We have high expectations and pride ourselves on our cultural standards.

Diversity & Inclusion

Intent HQ is an equal opportunities employer with an ethos of commitment to promoting and practicing diversity, equality and inclusion at work. At IHQ, different perspectives, ideas and experiences are valued and respected, with fair and equal opportunities provided for all.

Benefits
  • Flexible working
  • Free breakfast daily (when in the office)
  • 26 days holiday (increasing with service)
  • Pension scheme
  • Income Protection
  • Employee Assistance Programme
  • Higher than statutory maternity/paternity benefits
  • Friday socials
  • Cycle to work scheme
  • Training opportunities
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