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Senior Account Manager

Employer
Tag
Location
UK
Salary
Competitive
Closing date
4 Dec 2021

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Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
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Location -Swindon & London (on-site / off-site)

Purpose of the Role

Our full-service creative studio - supporting our professional services and insurance clients across B2B creative, strategy, digital and motion - is looking for an experienced Senior Account manager to join the team. This is a client facing role and the candidate must have a passion for developing and maintaining great client relationships, as well as solid project management experience.

This role will require promoting Tag services, winning and managing client briefs and holding key account meetings. The Senior Account Manager is accountable for developing key client relationships and prioritising the delivery of excellent customer service, insight and quality control. The role will support a number of activities including delivering operational best practice, adherence to commercial / financial processes and MI reporting requirements. Excellent organisational and communication skills and a collaborative approach are required. This position is client facing. Our Account Managers are ambassadors of Tag and have a client focussed, positive and can-do attitude.

The ability to develop and nurture client relationships at a senior level is key. You will have the confidence to challenge client briefs, present ideas and concepts to senior stakeholders and make accurate, responsible decisions in response to rapidly changes priorities.

Responsibilities

· Manage a team of Account Managers or Projects Managers as needed

· Liaise with the internal creative and production teams that are supporting the client

· Ensure key clients are fully aware of project timings, costs and risk implications at all stages

· Ability to manage and work with third parties such as Creative Agencies or Print Vendors

· Conduct client meetings including supporting the presentation of client MI

· Be the first point of escalation for the client

· Share best practise and examples of great work across Tag

· Ability to lead projects from concept to completion

· Ability to communicate effectively, both orally and in writing to clients and colleagues

· Confident in liaising with and presenting to clients

· Promote Tag services with our clients winning briefs and ensure successful delivery through the wider creative and production teams

· Working with Tag teams to manage budgets for projects, ensuring all relevant notes and processes are completed

· Support the invoicing of all projects, keeping documentary evidence of all job actions and costs

· Understanding of online digital asset management and workflow tools

· Ability to accurately collate and report on MI data

· Adhere to all Tag policies such as expense management and absence management

· Keep abreast of new trends and opportunities to innovate, ensuring we keep our offering fresh and add value for our clients

Required skills:

· Experience as a Senior Account Manager in-house or in a creative agency

· Experience with corporate design clients preferred

· Detailed knowledge and experience of creative and production processes

. Knowledge of all creative workstreams including conceptual & strategy, digital and presentations

. Ability to lead projects from concept to completion

· Excellent project management and scheduling skills

· Ability to communicate effectively, both orally and in writing to clients and colleagues

· Confident in liaising with and presenting to clients

· Understanding of technology tools such as workflow, automation and asset management tools

· Ability to accurately collate and report on MI data

· Line management experience preferred
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