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Team Leader - Advice, Support and Guidance

Closing date
8 Dec 2021

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Contract Type
Full Time
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Closing date: 10th December 2021 at 11.30 pm

Interview dates: 5th and 6th January 2022

We're looking for a results-driven individual with demonstrable experience of providing housing advice, to join us as a Team Leader and support and manage the staff team at our busy Bristol Hub.

About Shelter

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

About the team

Shelter Bristol operates a dynamic city centre hub offering a range of advice and support services to a diverse range of clients, including legal advice and representation and housing related support services. We also have a family support service and a DIY skills adviser which enables us to provide an integrated and holistic service.

About the role

As a Team Leader you will be line managing, coaching and mentoring staff, setting them stretching and realistic objectives and making sure service delivery adheres to quality standards and meets contractual and internal targets. Supporting the integration of volunteers into the service and having input into their recruitment, training, management and organisation will also be a key part of your role. You will also assist in the marketing and promotion of the service, working with the Hub Manager to develop a marketing strategy, building effective relationships with appropriate external agencies and internally as well as across various divisions.

About you

We're looking for someone with experience of day-to-day staff and service management, including casework support and supervision and promoting take up of services amongst multidisciplinary teams, both internally and externally. With a proven track record of delivering housing advice, you will have a proactive, creative and collaborative approach, great relationship building skills, a flair for leading change and improving performance and the confidence to challenge the status quo and introduce new ideas. Proficiency using a range of IT tools to carry out your role, including Microsoft Office applications and case management systems is also needed.


We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We're here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
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