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UO - Team Leader - Guildford, England

Urban Outfitters Europe
Closing date
4 Dec 2021

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Contract Type
Full Time
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Urban Outfitters

Title: Team Leader

Reports to: Store Manager


The main objective of this role is to support store management team in achieving a store environment that fosters creativity, employee development and the VIBE philosophy. To uphold the Urban Outfitters "Peers Training Peers" philosophy.

Duties & Responsibilities


· Ability to recruit, motivate, develop and lead a team

· Manage aspects of performance development within the department team (Performance Appraisals, Individual Development Plans, Coaching and Counseling and Disciplinary actions)

· Recognise and develop talented individuals for advancement and growth within the organisation

· Uphold Company standards and act as a positive role model to others

Leadership & Communication:

· Model the way by inspiring, motivating and encouraging teamwork

· Conduct productive daily meetings to ensure that goals are met

· Effectively delegate projects while at the same time allowing others the creativity to succeed by making their own decisions

· Possess excellent communication skills in both written and verbal form

Managing the Environment:

· Oversee all levels of customer service by setting daily goals and expectations to create a positive store environment

· Exhibit excellent floor presence by training and coaching the store team on customer service, standards, product placement and time management

· Achieve Company-average mystery shop results by uphold the Company's customer service standard


· Perform all store-level operational procedures accurately and in a timely fashion, in accordance with all Company policies and procedures

· Achieve the store stock loss goals by overseeing adherence to loss prevention practices

· Assist in upholding Company Health & Safety regulations at all times in order to protect employees and customers against accidents and incidents

Merchandising & Display:

· Manage aspects of the assigned department in collaboration with the Department Manager (if applicable) or Visual Merchandising Manager with regard to: training, shipment placement, markdowns, transfers, merchandising and store standards

· Understand and interpret current fashion trends in local markets in order to generate creative solutions

· Take an active role in ensuring floor sets for the department are well organised and scheduled appropriately

Commercial Awareness:

· Maximise departmental sales through analytical and creative management of merchandise from receipt to sales

· Utilise Company reports to react to trends and drive business

· Stay abreast of current trends and have a sound knowledge of customer profile by keeping up to date with external influences i.e. media and local community

· Manage stock levels appropriately (taking into consideration the store environment) through the understanding of relevant reports and market trends

· Demonstrate entrepreneurial skills to achieve and exceed store targets

Required Knowledge, Skills & Experience

· Experience in a management role working in a fast paced, high volume fashion retail environment

· Demonstrates strong operational skills

· An understanding of the Urban Outfitters culture and its appeal to the local market

· Ability to drive sales through excellent service, strong visual presentation, and a full understanding of the business

We receive such a high volume of applications, unfortunately we can't reply to everybody. If you haven't heard back from us after 2 weeks, you haven't been successful on this occasion. However, don't let this put you off applying in future, please keep an eye on our career pages.
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