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Retail Operations & Maintenance Manager

Charlotte Tilbury Beauty
Closing date
4 Dec 2021

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Contract Type
Full Time
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Key Responsibilities:


Oversee the instore standards of maintenance for VM & Store Design across the UK estate, sharing the magic with our internal customers being our retail management population.

Manage yearly spend on maintenance to prioritise critical maintenance which is revenue or brand standards to create the UK estate for portfolio counter refit and reconfiguration strategy.


Develop and execute the retail communication strategy across all channels of 'what, why, when and how', ensuring that the voice to Team Tilbury is fluid, informative, emotive but above all seamless.

Budget Management

Take ownership of the forecast and budget cycle to ensure Retail Operations delivers to its project(s) and EBITDA targets

Continuously identify and propose entrepreneurial opportunities for bottom line cost efficiencies

Oversee the vendor sourcing, contract negotiations and building strong vendor partnership to deliver to project(s) and EBITDA targets

Health and Safety

Instill and manage Charlotte Tilbury Health and Safety procedure(s) and processes in line with latest Government and Industry guidance

Represent retail within the Health and Safety company forums to highlight industry standards, potential risks and solutions

Store Operations

Identify opportunities for operations excellence and ways of working across the retail and field team

Identify opportunities to enhance the customer experience through Operations and present this to appropriate stakeholders with influence

Push boundaries by creating and implementing industry leading creative solutions ensuring seamless operation instore and head office; delivering number 1 sales, number 1 team and number 1 for experience


Lead on all omnichannel (retail impacting) projects relating to operational efficiency, retail excellence and customer experience; delivering top level Project Management methodology cross functionally, meticulous planning and success outcomes defined by clear KPIs.

Stay connected to wider projects and workstreams, providing advisory to other project groups where Retail Operations should be consulted

Build impactful and detailed business casing with defined KPIs for desired UK Retail projects.


Lead and build the Retail Operations function to be the go-to department for operational excellence and setting the global standard

Define the Retail Operations Strategy and communicate & embed this to the wider business

Develop the Retail Operations Executive in personal and professional development so that they can lead on new emerging markets

Key Selection Criteria:

Operations experience within the retail (minimum 2 years)

Experience executing in store projects

Experience working with and understanding fixture technical drawings

Experience with volume supplier management

Experience with communicating and working collaboratively with retailers

Confident with effective budget management

Proactive but flexible attitude towards tasks

Able to flourish in both autonomous and collaborative environments

Excellent skills in Microsoft Office, Word, PowerPoint, Outlook, Excel

Must be open to travel in UK

Highly organised and able to prioritise workload effectively whilst maintaining exceptional attention to detail

About the Charlotte Tilbury Brand

Charlotte Tilbury understands the power of makeup like no-one else. With over 25 years at the forefront of the makeup industry working with the world's A-list models, celebrities and designers, Charlotte has poured her best-kept secrets into an edited but 'all you need' skincare, make-up and fragrance collection.

She knows more than anyone that when you look good, you feel good and project confidence. You carry yourself differently and, in turn, the world reacts to you in a different way. At the age of thirteen, Charlotte personally discovered the transformative power of makeup. Since then, she has been helping others - starting with her school friends, to the most discerning women around the world today - look their most beautiful.

Charlotte believes that beauty is not an exclusive club and makeup is every woman's secret weapon! Charlotte has created an uncompromising collection for all modern women who are as likely to do their makeup on the run with a mobile phone in hand as they are to sit down at a vanity table. She has decoded her expertise into essential makeup tricks, tips and tools that are

EASY TO CHOOSE, EASY TO USE and IRRESISTIBLE, Charlotte is determined to revolutionise beauty.

At Charlotte Tilbury, we love what we do and strive to be the best. Dare to dream, make it happen, break all the rules - join us in our revolutionary journey and challenge the status quo of the beauty industry.
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