Victim Support is looking for a full-time Case Manager to work within the Norfolk and Suffolk Victim Care service based in Norwich.We are looking for someone who will:Provide a high quality, end-to-end support service to the most vulnerable victims of complex crimes. To act as the single point of contact for victims through the criminal justice and recovery process, delivering support and interventions where required, acting as an advocate on behalf of the victim and co-ordinating the support services required by external agencies.The main duties of this role include: needs and risk assessments and developing tailored support and recovery plans for all victims to enable them to cope and recover from their experiences. Co-ordination and delivery of multi-agency support services in line with victim's needs. The ability to support and build links with organisations that can assist in meeting the needs of victims and to demonstrate positive behaviours which reflect our policies and values.Applicants should have experience of delivering a service and working with victim's/service users in a statutory, voluntary or community work setting. You will demonstrate experience of voluntary/statutory agencies, and an understanding and knowledge of confidentiality and safe working.The successful applicant will need to be able to prioritise work and deal with competing or conflicting demands/needs and interests and promote organisation interests and values.Full clean driving licence (and access to a car). * If you have a disability that prevents you from driving please specify so we can assess what reasonable adjustments can be made. Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are outlined in the person specification under essential and tested area. In order to apply, please create a profile in our website (jobs section), complete and submit an online application form. If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role.If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.Victim Support is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We believe this can be achieved through attracting, developing and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all communities and monitor the diversity of applicants to analyse if we are representative of the communities we serve in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAME communities.