Excellent career-development opportunity for an eCommerce Operations Manager to own inbound & outbound logistics, multi-channel order management, inventory management and order fulfilment for this much-loved nursery furniture designer, manufacturer and multi-channel retailer brand.
eCommerce Operations Manager – Inventory & Logistics
London NW2 moving to N20
£50,000 – £65,000 depending on experience
Plus Pension, Private Health Care & Work From Home Fridays
Product: Leading nursery furniture designer, manufacturer and multi-channel wholesaler
Revenue: £15 million
Who’s the role for: Ambitious candidate in the eCommerce Inventory & Logistics Ops space (not warehouse management) looking for their next challenge and to scale personally.
Who we are:
We are a leading nursery furniture designer, manufacturer and multi-channel wholesaler and retailer based in North London, supplying several blue-chip retailers such as Argos, Wayfair and Boots as well as exporting to over 50 countries worldwide.
From our beginnings in a little London store some 30 years ago, the brand has grown to become a feature in nurseries across the UK, and includes ranges of cots, cot beds, nursing chairs, highchairs, and more. Crafted to the highest standards of quality and safety, every piece of furniture is designed to be loved, and used, by families for years to come.
Where you come in:
Due to exceptional demand for our products we are looking for an experienced, enthusiastic, and proactive Operations and Logistics Manager with a passion for customer satisfaction to join our ever growing organisation.
Nature and Scope of Position:
+ Inbound Logistics – manage the Operations Assistant in booking and scheduling inbound containers to our various internal, 3PL and customer’s warehouses, as well as handling customer communications accordingly when inventory is delayed
+ Multi-Channel Order Management – oversee the entire order process for various ecommerce and export sales channels ensuring orders are fulfilled within promised dates to guarantee customer satisfaction and prompt payment from B2B channels
+ Inventory Management – implementation of accurate inventory management to ensure incoming orders can be fulfilled on time in full
+ Ownership of fulfilment – working with our internal warehouse manager and 3PL contact to ensure peak performance levels are achieved and maintained, as well as overseeing the end to end process to ensure all customers are notified promptly post shipment
+ Outbound logistics – liaising with various carriers measuring performance ensuring customer satisfaction
+ Analysis & reporting – create and monitor the KPIs of our operations, fulfilment (in house and 3PL) and carriers against SLAs seeking to continuously iterate and improve
+ 5+ years’ experience in a fast-paced eCommerce environment
+ Experience managing a fulfilment process – either in a fulfilment team, oversight of a 3PL, or both
+ Experience managing inbound and outbound logistics
+ Highly analytical and data-driven
Particular skills/knowledge required:
+ Advanced skills in Microsoft Excel and a strong understanding of an ERP software (preferably OrderWise or similar)
+ A self-starter who will work to up-skill themselves on any gaps in knowledge
+ Excellent written and verbal communications skills
+ Exceptional organisational skills required
+ Strong numerical and analytical skills
Sounds like a good fit? Apply here for a fast-track path to our Leadership Team
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.