Clinical Standards Lead

Maximus UK
Closing date
21 Dec 2021

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Contract Type
Maximus UK, a wholly-owned subsidiary of Maximus, Inc., operates several business lines in the UK, including the Centre for Health and Disability Assessments, Remploy, Health Management and Revitalised. Maximus UK employs 3,800 local staff, including over 1,400 doctors, nurses, occupational therapists and other Healthcare Professionals. Operating from more than 270 locations across England, Scotland and Wales, Maximus UK is one of the largest providers of employment, health and disability support programmes in the country. Learn more at

Job Summary
Fixed term - 6 Month contract

Clinical Standards Lead is a Professional role within Operations, reporting to the AC Manager or Team Performance Leader.
The Clinical Standards Lead conducts face-to-face healthcare assessments and examinations and produces concise reports for the Department of Work and Pensions (DWP) as part of a successful integrated team. In addition to performing assessments, the Clinical Standards Lead provides clinical coaching and mentorship to new and tenured HCPs, typically in his/her assessment centre. The Clinical Standards Lead supports the AC Manager in delivering quality, productivity, and applicable service level targets by providing clinical expertise and judgment. The Clinical Standards Lead is called upon to provide Stage 3 training to new hires and ongoing informal 'on the job' training to new hires, audit, case review and 'on the spot' coaching to new and tenured HCPs, and may be required to deliver classroom trainings to new HCPs.
Essential Job Duties
• Conducts face-to-face assessments of customers in relation to a variety of benefits; undertakes file-work and provides reports to the DWP.
• Mentors and coaches HCPs in the centre and is the first point of contact for clinical questions and issues.
• Escalates clinical questions through appropriate channels and communicating resolution back to the HCP team.
• Analyses and interpret clinical information and medical evidence and provide a report in a professional and concise manner
• Provide comprehensive reports to enable decision makers at DWP to make informed decisions regarding benefit claims
• Undertake recorded assessments where required
• Use IT software programmes to support clinical decision making when undertaking file-work and examinations
• Liaise with AC Manager and Team Performance Leaders to develop and embed best practices
• Attendance at Stakeholder and Customer meetings in region as and when required by the Regional Director
• Audit and review cases and provide 'on the spot' feedback to new and tenured HCPs
• Provide Stage 3 training to new HCPs as required
• Provide classroom training to new HCPs as required
• Other ad hoc duties as required
Education and Experience Requirements
• Acted as a registered healthcare practitioner [nurse, physician, physiotherapist, occupational therapist] in a CHDA assessment centre or equivalent
• Able to work well as part of a multidisciplinary team and build positive working relationships with both medical colleagues and administrative support staff
• Able to apply professional skills and manage own professional competence and accountability, in accordance with the appropriate governing body Code of Conduct
• Complies with all applicable continuous professional development requirements
• Able to effectively coach and mentor HCPs to improve / maintain performance standards
• Able to ensure that professional practice standards and "best practice" are maintained in all areas of work
• Able to deliver productivity and quality standards agreed between the Centre and the DWP and to respond positively to feedback
• Qualified to deliver Stage 3 training
• Qualified to perform CHDA case audits and able to provide instruction on how to write reports that meet A grade requirements
• Flexible and adaptable
• Able to understand, anticipate and meet immediate and medium-term customer and client needs
• Able to collaborate effectively with others to drive a performance culture
• Able to communicate effectively verbally and in writing, adapt communication to audience needs, and able to interact constructively with a range of audiences
• Able to maintain a professional demeanor in stressful interactions
CHDA Statement MAXIMUS is committed to developing, maintaining and supporting a culture of equality and diversity in employment in which our employees as well as candidates for employment are treated equitably. We understand that a diverse workforce adds to our competitive advantage; and as such, we aim to ensure that job applicants do not receive less favourable treatment on the grounds of sex, race, marital status, disability, age, part-time or fixed term contract status, sexual orientation or religion, or is disadvantaged by conditions or requirements that cannot be shown to be justifiable. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.

Where reasonable, MAXIMUS will review and consider adjustments for those applicants who express a requirement for them during the recruitment process. Apply/Socialize Apply for this job onlineApplyShareRefer this job to a friendReferSorry the Share function is not working properly at this moment. Please refresh the page and try again later.Share on your newsfeed Need help finding the right job? We can recommend jobs specifically for you! Click here to get started.

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