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Global IT Service Continuity Manager-ITIL,Capacity, Availability

Employer
Fused4 Ltd
Location
UK
Salary
Competitive
Closing date
1 Dec 2021

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Sector
Technology & New Media
Contract Type
Permanent
Hours
Full Time
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Global IT Service Continuity Manager - ITIL, Capacity, Availability, Disaster Recovery

Outstanding opportunity to join this globally renowned financial services brand on a permanent basis. This organisation is undertaking a major IT transformation to redefine and mature its IT Service Management function and align it to a product centric operating model. This role will make a crucial contribution to facilitating this transformation and delivering an end user centric service, based on industry best practice. You'll require the following skills and experience:
  • A track record in contemporary, end user centric IT Service Management in global settings
  • 5+ years' experience of developing, implementing and managing service continuity & disaster recovery plans
  • Extensive experience of availability and capacity management inc. forecasting and modelling
  • Deep expertise in ITIL process and best practices with associated ITIL qualifications
  • Experience of service design of components using appropriate modelling techniques and design standards
  • Experience of service acceptance testing
  • Experience of managing IT services, using recognised frameworks, methods, and tooling
  • Experience of developing a constructive working relationship with Product Teams, Service Teams, and business units
  • Experience of using automated systems to support specific business functions or processes as well as Service Management toolsets
  • Demonstrate an understanding of the need to keep commercial aspects continually in mind when taking actions or making decisions
  • Experience of communicating complex technical issues and sensitive information to business units, senior stakeholders, the wider user community
  • Financial Services sector experience, or experience gained in a highly regulated environment, is an advantage but not essential

£72k-£82k + bonus + corporate benefits. City of London (60%) and remote (40%)

This job was originally posted as www.cwjobs.co.uk/job/95534815
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