Job title: Contract ManagerLocation: Hybrid - Home/ NCC - Dearne Valley, South YorkshireSalary: circa £50,000Hours: Full time - 35 hours per weekClosing date: 10:00 Tuesday 30th November 2021
We have an exciting opportunity for a Contract Manager to join the RSPCA's National Control Centre (NCC) on a permanent, full time basis.
Our NCC receives more than a million calls a year from members of the public, managing the vital emergency rescue response by tasking local frontline Inspectors and Animal Rescue Officers to respond to animal welfare concerns.
As Contract Manager you'll be responsible for the management of the NCC and associated contracts. You'll focus on performance, compliance and ensuring that client relations are developed and maintained with regular communication essential for a collaborative relationship.
It's an exciting time to join us in the decade of our bicentenary as we implement our new Strategy to 2030; delivering a digital transformation programme to help drive significant animal welfare improvements across England and Wales. We'll soon be introducing an enhanced telephony platform and webchat operation which, by using data analytics, will optimise both telephone and web-based self-service of animal welfare cases. This will enable members of the public to report cases themselves without unnecessarily having to converse with advisers, helping to prioritise reaching the animals most in need.
We are looking for a proactive individual with a strong understanding of the commercial needs of a charity and who can develop and maintain an extensive network of contacts across the RSPCA.What you'll be doing:
- Acting as the key point of contact between the RSPCA, provider and associated third parties to ensure timely review and approval of any variations required
- Developing and maintaining relationships with the provider, associated contract providers, vendors, suppliers and customers
- Ensuring business policies and processes are effectively communicated and implemented within the contract
- Supervising contract execution to ensure compliance with regulatory guidelines and standards
- Reviewing service levels against invoices and authorising as appropriate
What's in it for you:
- Significant experience of leading and managing large and complex contracts
- Excellent negotiation and influential skills, working with legal and business teams
- Attention to detail and strong understanding of agreements
- A strong understanding of financial management and control, procurement and reporting
- Ability to work across multiple teams and build relationships as a team player with the provider, whilst maintaining a focus on the contract governance and compliance.
- Knowledge of charity sector related legislation
You'll have an opportunity to work for the largest animal welfare charity in England and Wales.
We value and recognise our employees' contribution and are proud to offer an extensive benefits package that includes:
35 hours standard working week, 25 days annual leave plus bank holidays increasing to 30 days with service; a generous pension scheme with associated life assurance and group income protection scheme; access to private healthcare scheme; support for professional development after qualifying period and access to our employee assistance programme. We also offer free parking on site.
This is an exciting time to join the society as we are currently trialing hybrid working which means you will split your time between working from home and the National Control Centre, with attendance in the office expected to be one or two days per week, as defined by the requirements of the role. This trial will be for a period of 6 months. If successful, it is expected that this role will continue to operate across both locations.How to apply:
Please send your CV with a covering letter to the Resourcing Team quoting reference CM9146 by the closing date of 10:00 Tuesday 30th November 2021.
Early applications are encouraged as we reserve the right to close this advert once sufficient applications have been received.
Due to the current Covid-19 pandemic we will be holding interviews through Google Meet. For any part of the recruitment process requiring an onsite visit a full assessment will be carried out to ensure everyone's safety.
All online information and documents are available in alternative formats, including Braille and large font, upon request from the Resourcing team.
We strongly believe in being an innovative, diverse, and inclusive organisation and recognise that diversity in all of our people will help achieve that purpose and our mission more effectively.
We actively encourage and seek applications from a wide diversity of candidates and in particular welcome applications from minority ethnic, black, and candidates with disabilities, who are currently under-represented at the RSPCA.