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Page Personnel Secretarial & Business Support
Closing date
8 Dec 2021

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Contract Type
Full Time
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Undertake the necessary administration tasks to ensure the smooth running of the department. Carrying out end to end process of customer's life cycle - From opening accounts, processing payments, maintaining data, to account closures and final balance refunds.

Client Details

Distribution company

  • Assist the Administration team to deliver a high standard of service
  • Competent in Microsoft Office (specifically Word and Excel)
  • Liaise with key internal stakeholders and customers where required
  • Experience in dealing with multiple tasks and prioritising workload
  • Understand the company processes and workflows for Admin responsibilities for all aspects of the process
  • Ensure the highest standards of quality, accuracy and integrity for input into the systems are always attained
  • Proactively seek and develop new ideas within the team and the wider company to benefit the business and adopt and develop policies and procedures
  • Support other commercial teams with project work where necessary, ensuring deadlines are achieved
  • Establish and sustain working relationships, specifically with buying, finance and retail teams and maintain strong communication throughout all processes
  • Understand the significance, the use of the data in other departments/branches and its influence
  • Communicate effectively with internal and external customers as required
  • Effectively utilise all company IT systems to ensure maximum efficiency, cost reduction and adherence to agreed procedures and company guidelines
  • Develop process and procedure in conjunction with Managers to best provide support, development and improvement in the service provided
  • Post Bacs/Card/cheque payments and allocate to customer accounts
  • Apply Customer Suspensions and Closures
  • Action credit checks on new customers to determine their deposit
  • Generate New Customer Application Packs
  • Create and Maintain new customer accounts
  • Create and Maintain new Vendors
  • Collect payment for deposits by card/cheque
  • Set credit management data for new Customers
  • Prepare and collect completed Directors Guarantees
  • Create and maintain Carriage Service Charge, Minimum Sales Values and Customer Levies
  • Manage Credit Balance Ledger
  • Process Customer Refunds
  • Calculate, Process and Post Journal Debit/Credit Adjustments
  • Answer Website/E-mail Enquiries
  • Maintain Summary Reports
  • Articulate Financial matters to internal and external customers
  • Communicate clearly to customers and to key contacts within by phone and email
  • Ensure all correspondence is checked for accuracy and is branded appropriately


Work well as an individual and as part of a wider team

Positive attitude

Team player

Good attention to detail

Adapts well to change.

Job Offer

Great first admin role, lots of training and opportunity to learn.
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