Are you a Project Manager / Customer Success Manager looking to help world-leading brands solve their CX problems?
Fancy becoming a part of something great with one of the UK’s most exciting scaling tech companies? If you’re technologically adept with a versatile knowledge of software tools, an organised, methodical approach and the kind of professional but personable manner clients will interact well with, this could be an ideal opportunity for you.
Project Manager / Customer Success – Awesome CX SaaS Tech
£40,000 – £60,000, depending on experience
Plus Perks & Benefits
Experience level: Senior / Head
Company type: Series A tech scale up
Product: Retail Choreography Solutions for virtual queue management, appointment booking and task management.
Clients: Nike, Samsung, Burberry, Selfridges, Levis, John Lewis, Argos
Who we are:
We are a successful and fast growing B2B SaaS company offering market-leading platform to enable enterprise retailers to manage queues and to schedule appointments for in-store and virtual appointments. Our clients include enterprise retailers and banks from all over the world: including Pandora, Nike, Samsung, Tesco, Specsavers, NatWest, Standard Chartered, IQOS and many others.
We offer a truly flexible, inclusive and forward-thinking culture where everyone is free to be who they want to be. We have great development opportunities with global expansion plans and we really value and nurture diverse talent across the business. We offer flexible home working, a whole host of perks and benefits and the chance to develop your skills and experience within a dynamic, supportive and incredibly exciting space.
The Project Manager / Customer Success Role:
Working in our small agile team of 25 people, you will report directly to our Head of Operations. You’ll need at least three years’ project management experience, ideally in a technology, banking or retail business and be very comfortable managing client expectations and ensuring stellar delivery standards consistently. You’ll bring energy, innovation and passion to your work and will be driven to be a part of something epic.
Our ideal candidate will be multi-faceted and highly capable, collaborative and right at home in a hands-on, dynamic team environment where everyone is willing to dive in and go the extra mile. You’d be working with well-known retail and banking clients to successfully and seamlessly engage them with our software capabilities and support them in implementing and using our software within their business.
Key responsibilities of the role include:
+ Managing retail and banking client project implementations
+ Hosting workshops to understand and capture client project requirements
+ Supporting clients by configuring accounts and setting up software environments
+ Managing and responding to client end-user support queries
+ Capturing user feedback and liaise with the product team planning new features
This role has plenty of scope to develop and make your own so we would expect the parameters to expand to reflect the skills and experience of the successful candidate. It’s also reasonable to expect to need to get involved with other areas of the business as required – we are a small, collaborative team so there will be a certain amount of flex required.
+ Minimum of 3 years’ workplace experience within a project management role, ideally in banking, retail or tech sectors
+ Ability to use Microsoft Office: Powerpoint, Excel and Word (Google Sheets, Docs, Drive)
+ Experience of hosting workshops to gather project requirements
+ Creating and managing project plans, tracking and sharing project progress reports
+ Gathering information to produce SOW for client
+ Conducting software training sessions and creating training materials
+ Great communication skills with clients both written and verbal.
+ PRINCE or Agile or Lean Six Sigma Training, or relevant work experience
This is a role in which your natural organisation skills and rigorous attention to detail will really pay off, ensuring an exemplary customer experience of implementing and using our software. You’ll be confidence communicating, escalating and resolving customer issues and will be adept at juggling multiple concurrent projects calmly and professionally.
Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. We'd love to see some examples of your previous work too.
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. "