Technical Account Manager / Technologist
You're currently waking up early, it's cold, it's dark and you make your way in to work with a plan on what you want (and need) to achieve for the day. You've arrived early, the car park is looking pretty empty, great news - surely you'll be able to squeeze in 30 minutes uninterrupted...
No...you were wrong. The first of many issues for the day has found their way to your desk. You shrug it off, this is all part of the job, it's what I get paid for. But is it?! Of course, you're a QA Manager / Technical Account Manager, it's your job to deal with issues. Only difference with these issues are they're all people related. Don't get me wrong, you love your team but when each and every day is dealing with petty people issues, it really wastes your potential in doing what you do best.
Is there another way?! Perhaps there is! I'm working with a superb business in Cambridgeshire, easily accessible if you're in the PE, NN, CB or MK postcodes. They've got a solid Technical team in place but have realised that the above scenario is all too familiar and it's typically the customer that misses out on all that potential you have to offer.
Therefore, they've created this role. It'd suit a QA Manager, Technical Account Manager, Technologist or even Technical Manager. Basically, it would suit anyone who understands what good looks like with regards to Quality/Food Safety. Whilst you won't be managing people, you need to have the ability to influence at all levels. If something goes wrong then you'll be managing all dialogue between the customer and technical team. If something has gone great then you'll be basking in all the praise, only momentarily though as that praise will be passed on to the wider team.
If you've reached a mid-management role in Quality and Technical, wake up every morning thinking that you want a role focused more around the customer and actually doing something as opposed to just firefighting then click apply and let's have a chat.