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IT Helpdesk Assistant

Cordant People
Closing date
29 Oct 2021

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Technology & New Media
Contract Type
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Cordant People are supporting a reputable and well known professional services organisation based in the heart of Manchester, who are seeking an experienced IT Helpdesk Assistant to join their growing team.

2+ years hands-on related IT support experience in a professional services organisation
Windows Desktop 7-10, Citrix XenApp/XenDesktop
Windows Server 2012 to 2019
Active Directory and Group Policy
Use and support of Microsoft Office namely Outlook, Word and Excel including Visual Basic
Asset management experience including maintenance and patching
Local Area Networking including management of routers and switches
Strong customer service ethic with excellent communication and interpersonal skillsTHE OVERVIEW:
Competitive salary
Full time permanent role
Office basedTHE ROLE:
Delivery of high quality technical support on a range of technologies
Hands-on attitude to troubleshooting hardware and application specific issues
Responding appropriately to, and effectively resolving or escalating user incidents or queries within strict SLA and KPI time frames (first response and resolution)
Take ownership of requests assigned to you and manage them through to resolution
Perform administrative tasks (user and server related)
Help support and train other team members
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