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Customer service / Credit control

Employer
Cordant People
Location
UK
Salary
Competitive
Closing date
29 Oct 2021

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Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
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Blackpool
Credit Control
Permanent / Full time


£18,000 + dependant on experience.

Description

To assist and help manage the company worldwide contract debt collection and escalation process.

The candidate will also deal with contract cancellation requests and enforcement of the company's non-cancellation policy.

The role will entail normal credit control implementation along with assisting with the debt escalation process through to debt management companies and use of the legal system. The successful candidate will report directly to the Department Head. The working pattern is shift work from Monday to Friday. The 8-hour shifts start from 9am and finish up to 9pm, however you will only work 8 hours within one working day, and you will also be entitled to a one-hour lunch break.

The successful candidate will have a proven track record of Customer Services process in order to obtain outstanding payments at the earliest opportunity. Proven problem-solving skills will be a vital prerequisite for the right candidate.

General Duties:

  • To familiarise oneself with all collection's procedures ensuring that these are followed
  • Manage debts by building strong working relationships to ensure effective and timely collection of debts by ensuring clients pay within their agreed payment terms
  • Discuss and resolve any contract cancellation requests
  • Chase overdue invoices by telephone, email & letter within agreed timescales
  • Recording and maintaining a client database using the companies CRM of contacts, addresses, payment terms and statuses.
  • Confirming clients details and contract requirements meet expectations through internal deal check procedure
  • Negotiating and implementing repayment plans
  • Be available for flexible working shifts
  • Managing debtors' payments throughout the aged debt process
  • Taking recurring payments through online merchant services
Skills

  • Excellent communication skills
  • Excellent interpersonal skills
  • Confidence and the ability to place pressure tactfully on individuals and companies having defaulted on pre agreed credit terms
  • The ability to successfully negotiate payment plans in line with company expectations
  • The ability to work under pressure and to tight deadlines
  • Organizational skills
  • Strong, confident and diplomatic telephone manner
  • Excellent problem-solving skills
  • Must work well as part of a team.
Cordant people are an equal opportunities employer.
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