To assist and help manage the company worldwide contract debt collection and escalation process.
The candidate will also deal with contract cancellation requests and enforcement of the company's non-cancellation policy.
The role will entail normal credit control implementation along with assisting with the debt escalation process through to debt management companies and use of the legal system. The successful candidate will report directly to the Department Head. The working pattern is shift work from Monday to Friday. The 8-hour shifts start from 9am and finish up to 9pm, however you will only work 8 hours within one working day, and you will also be entitled to a one-hour lunch break.
The successful candidate will have a proven track record of Customer Services process in order to obtain outstanding payments at the earliest opportunity. Proven problem-solving skills will be a vital prerequisite for the right candidate.
To familiarise oneself with all collection's procedures ensuring that these are followed
Manage debts by building strong working relationships to ensure effective and timely collection of debts by ensuring clients pay within their agreed payment terms
Discuss and resolve any contract cancellation requests
Chase overdue invoices by telephone, email & letter within agreed timescales
Recording and maintaining a client database using the companies CRM of contacts, addresses, payment terms and statuses.
Confirming clients details and contract requirements meet expectations through internal deal check procedure
Negotiating and implementing repayment plans
Be available for flexible working shifts
Managing debtors' payments throughout the aged debt process
Taking recurring payments through online merchant services
Excellent communication skills
Excellent interpersonal skills
Confidence and the ability to place pressure tactfully on individuals and companies having defaulted on pre agreed credit terms
The ability to successfully negotiate payment plans in line with company expectations
The ability to work under pressure and to tight deadlines
Strong, confident and diplomatic telephone manner
Excellent problem-solving skills
Must work well as part of a team.
Cordant people are an equal opportunities employer.