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Senior Account Manager - Independent Brand Packaging Agency

Creative Crowd
Closing date
3 Nov 2021

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Contract Type
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Our client are a 30 people strategic brand design company, specialising in branding and packaging and ranked in the top 10 in the UK.

They enjoy a secure and loyal client base. Most of which have been with them for many years and they boast a diverse and thriving range of multinational clients, located mostly across all over Europe and the UK.

Purpose of Role
  • Reporting to 2 Account Directors and part of an 8 people Client Services team
  • Build long-term client relationships based on trust, quality thinking, effective creative solutions, timely delivery and the best possible client servicing at all times
  • Direct and manage small to medium projects
  • Support ADs on larger projects

Main Clients
  • FMCG food and drinks across the UK, Europe and the Middle East

Main Job Responsibilities
  • Client relationship - manage day to day liaison and build strong relationships
  • Project management -schedule work, produce status reports, timings, trackers etc, write inspiring briefs for the designers
  • Finance management - put together proposals, estimates, forecast and invoicing
  • Business development - proactively grow your accounts

Skills and Competencies
  • A minimum of 3 years' experience in a branding and packaging design agency (ideally with experience of large ranges and global roll-outs)
  • A personable team player with ability to deliver results through teamwork
  • Excellent client services skills with the ability to maintain and extend client relationships
  • Fluent clear and articulate in verbal communication with the ability to convey interest and enthusiasm when presenting
  • Assertive and able to take charge of a situation when appropriate
  • Organised, well prepared and able to keep calm under pressure
  • A positive thinker with a responsive, 'can do' and optimistic attitude
  • Well informed about clients' business and general branding/marketing issues
  • Numerate, attention to detail
  • Committed, enthusiastic, passionate

Salary and benefits
  • Free breakfast every day (in the office)
  • Company pension where the agency contributes 3% of your qualifying earnings
  • Free membership to Medicash - a medical cash plan that provides cashback towards every day health bills as well as free counselling and a range of other discounts
  • 25 days holiday
  • Hours of work: 9-5:30 Monday to Thursday - 9 to 5 on Fridays
  • Flexible working on Mondays and Fridays (WFH or in office) with Tuesday, Wednesday and Thursday in the office
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