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Inbound Customer Service Handler

Employer
Inspired Education
Location
UK
Salary
Competitive
Closing date
25 Oct 2021

View more

Sector
Education
Contract Type
Permanent
Hours
Full Time
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We have an exciting opportunity for an Inbound Customer Service Handler to join our team working remotely on a full-time, permanent basis. In return, you will receive a highly competitive salary of £21,000 - £24,000 per annum dependant on experience.

Inspired Schools Online is part of the Inspired Education Group. Inspired is a leading global premium schools group, offering excellence in Kindergarten to Year 13 education to over 50,000 students. Its international network of 70 schools, across 20 countries on 5 continents, delivers proven best practice from every corner of the globe - to ensure learning is world class.

Inspired students benefit from this unique global connectivity, in schools that are anchored in their local community. With a holistic curriculum focus on the three pillars of academic excellence, sport and performing arts, the unique individuality of every student is unlocked, giving Inspired students transformative opportunities to achieve their full potential and to flourish.

About the Inbound Customer Service Handler role:

This role and team are the customer service frontline of the business. It is multi-channel as customers can contact us via multiple different mediums. All calls, emails and webchats from customers will firstly be presented to this team. The objective is to be able to resolve 70-75% of these communications without having to escalate them to another area of the business e.g., IT/finance.

Key responsibilities of our Inbound Customer Service Handler:

Be responsible for assisting new and existing customers with their queries until they register for the school

Cover multiple channels for lead generation and conversion

Actively participate in Open Events and other lead generating activities.

Keep up to date with Education developments within the company, to ensure the most accurate information is shared with prospective parents

What we are looking for in our Inbound Customer Service Handler:

The candidate ideally will be qualified up to degree level.

Specific administration qualifications would be an advantage.

Have excellent written and verbal communication skills.

Highly computer literate with strong system skills

Excellent Customer Service and sales skills.

Ability to work as a team and individually.

Ability to manage your own workload effectively.

Capable of working effectively in dynamic and changing environments.

Experience of working in a customer service/sales environment.

Knowledge of the education sector would be an advantage

A flexible, highly energetic approach and the ability to thrive in a business with a fast changing, collaborative, delivery culture.

Considerable interpersonal skills with the ability to form good relationships.

The ability to work independently where necessary but in a collaborative team environment where appropriate.

The ambition to place Inspired Education's offering at the forefront of the marketplace.

Benefits of joining our team:

25 days holiday plus bank holidays

Company Pension

Employee Health Cash Plan

Life Cover

Please click 'apply' today to join the Inspired Education Group as our Inbound Customer Service Handler and be a key part of its growth as the company changes the face of education worldwide - we would love to hear from you.

SAFEGUARDING

Inspired Education is committed to safeguarding and protecting the children and young people that we work with. As such, all posts are subject to safer recruitment process, including the disclosure of criminal records and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practise across the school
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