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Service Manager

Employer
METALIS ENGINEERING RECRUITMENT LIMITED
Location
UK
Salary
Competitive
Closing date
25 Oct 2021

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Sector
Engineering
Contract Type
Permanent
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Service Manager

MAIN FUNCTION & SCOPE OF JOB:

Responsible to the Operations Director for the efficient management, control and development of the Service activities.

MAIN DUTIES INCLUDE BUT ARE NOT LIMITED TO:

Responsibility for the technical management of the service department.
Managing and developing the service team and providing technical support, coaching, training and mentoring the service team as required.
Overall responsibility for the enquiry-quote-order life cycle for all service jobs.
Working directly with the Sales Team to improve sales and profitability.
Liaising with customers to ensure the correct technical solution is provided and customer's problems are resolved.
Researching market potential, identifying opportunities and developing both current and potentially new markets in line with the Company's growth strategy.
Identifying and building relationships with the decision makers across the customer base.
Increasing market penetration and widening the customer base to increase sales and protect margins.
Ensuring team members/service engineers portray a professional image in representation of the Company.
Playing a significant role in long-term business planning, including initiatives geared towards operational improvements.
Preparation and presentation of realistic sales forecasts/targets on an annual basis.
Ensuring that sales forecasts and targets are met by the service team in support of the group.
Liaising with other departments Service Manager to ensure optimal utilisation of the Group's service resources.
Reviewing customer supplied project specifications/drawings and using this information to prepare proposals, ensuring compliance with the customer's requirements.
Visiting customer sites to evaluate service requirements and gather all information required for the purpose of preparing proposals.
Supporting the sales team in the field with effective analysis of customer requirements and positioning of service solutions to meet those needs.
Ensuring effective communication with other departments within Group Rhodes to facilitate rapid resolution of issues raised by customers.
Engaging with the Design Office to provide feedback on maintainability, manufacturability and design for service.
Creating and maintaining Service Inspection Reports (if required, in customer specified format).
Conducting training sessions and providing "on-the-job" training to Service Engineers as required.
Actively supporting the company's Health & Safety, Quality and Environmental policies.
Maintaining a safe and efficient working environment for all staff.
Assisting in other areas and undertake additional duties as requested by the Operations Director
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