Job Title: Technical Manager
Salary: £40,000 per annum.
Spider Recruitment Services, the specialist recruitment division of Spider are currently working with a leading supplier of Commercial Coffee Machines, Juice Machines & Water Machines. They specialise in providing innovative products and solutions for coffee, tea, juice, water and vending machines to multiple industries across the country.
With the position of Technical Manager, the right person must be an excellent People Manager who can coach for optimum performance, with a technical ability to work closely with customers to formulate and deliver solutions. The goal is to upskill and deliver efficiency of the engineering team to provide amazing customer service enabling long-term success across their multiple offices in the south of the UK.
Some Key Responsibilities Include:
* Project management and delivery of key installations; collaborating with departments and colleagues as required for the Customer Experience.
* Post installation visits to monitor training, quality, and customer satisfaction.
* To coach the engineering team to enhance their knowledge and support them to improve customer service and efficiencies such as first-time fix.
* Ensure that the department's housekeeping, health & safety, and welfare levels are always maintained to a high standard.
* Collaboration with Logistics to ensure critical customer SLAs are achieved on time.
* Inventory management of the team's vehicles and regional hubs to ensure sufficient but efficient parts stock holding and organisational efficiency.
Key Skills Required:
* Great knowledge and passion for coffee and able to deliver both brilliant products and service for their customers.
* Experience in technical coffee machine breakdowns and installations.
* Experienced manager of people.
* Strong problem solving & outstanding communication skills.
* Great work ethic and driven to achieve targets.
This vacancy is being advertised and handled by Spider, an Online Job Advertiser and Specialist Recruiter, who provide recruitment services in Suffolk, Norfolk, Essex, Cambridgeshire and beyond.
Additional keywords: Manager, Technical Manager, Food and Beverage
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