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Call Centre Shift Manager

Jacob Grey
Closing date
25 Oct 2021

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Contract Type
Full Time
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Jacob Grey are currently recruiting a Call Centre Shift Manager for highly successful Hemel Hempstead based business. This is a fantastic opportunity to join a ambitious organisation, embarking on an exciting period of change and growth.

This is a highly important role with a company which plays a critical role in the urgent healthcare sector.

Reporting to the Head of Operations, your remit will include:

- Managing a team of up to 30 call handlers and team leaders

- Ensuring resources are in place to handle calls during each shift

- Staff retention and recruitment responsibility

- Performance managing, and taking ownership of leadership challenges

- Process improvement, client interaction and broader leadership responsibilities

We are seeking someone with:

- Experience leading a busy call centre environment

- Tangible evidence of leadership strength, and decision making abilities

- Expertise in the metrics of leadership, people development and reporting

- Strong ability to manage staff retention and conduct efficient recruitment

On offer is a good basic salary, potential for bonus and a healthy benefits package. This role could be day based, or night based, the latter coming with a salary premium.

If you think this could be you and would like to discuss further, call us, or send your CV. We look forward to receiving your application!
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