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Transformation Manager

Michael Page Digital
Closing date
25 Oct 2021

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Technology & New Media
Salary Band
Annual, £40,000 - £49,999
Contract Type
Full Time
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  • Transformation Manager required to lead the design of new products and work types for their legal solutions business.
  • Leading Global law firm with a diverse work force and offer excellent flexible working options

Client Details

Transformation Manager required by a leading Global law firm to lead the design of new products and work types for their legal solutions business and work with a diverse team, remotely or in the office.


The Legal Transformation Manager will design and implement new legal solutions using a combination of right-levelling, process re-engineering and legal technology integration to in order to deliver market leading legal services through an alternative delivery model.

Main Duties:
  • Supporting the Legal Consultancy Manager in the design and transition of defined products and work types from Legal Advisory into delivery using a data driven approach
  • Following the legal transformation framework to lead the creation, packaging and maintenance of products and work types delivered, for both internal positioned services and external services to clients
  • In-depth analysis of legal processes, standardising, optimising and re-engineering them to be delivered by centralised junior legal resources to create a process driven and efficiently led service delivery model
  • Ensure that the right governance, quality mechanisms and training is in place before work is transitioned. Developing playbooks, guidance and training materials to ensure the smooth transfer of knowledge between Legal Advisory and the delivery teams to allow the business to successfully deliver the legal services
  • Lead the continuous improvement of work types transferred, ensuring work types being delivered are up to date and meeting client expectations
  • Support the Senior Legal Delivery Manager to ensure that products and work types are adequately resourced, and that the Delivery team have the skills required, ensuring that skills matrixes and training are centrally tracked and maintained
  • Work collaboratively with internal teams to scope and analyse legal technology integration opportunities, translating these into work type delivery
  • Support the integration of these legal technologies within work types packaged for delivery, from a risk and quality perspective


Suitable candidates should have the following experience:
  • Experience of developing products and services within a legal operations environment
  • Experience in transformation / change management
  • Experience in process re-engineering and optimisation (using Lean Six Sigma methodologies) and designing robust legal technology enabled solutions
  • Experience of working across the full product development lifecycle
  • Experience of developing and maintaining training records and skills matrix
  • Able to balance multiple priorities, ensuring beneficial outcomes for all parties
  • Able to resolve wide ranging delivery related queries independently, escalating upwards on an exception basis
  • Able to translate client outcomes into tangible delvierables
  • Able to identify risks and issues, and put mitigating actions in place
  • Able to build effective relationships at all levels within an organisation

Job Offer

The successful Transformation Manager will receive an excellent salary of up to £50k plus excellent benefits including:
  • 25 days holiday
  • Health plan
  • Good pension
  • 4x Life Assurance
  • Range of flexible benefits
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