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Service Development and Information Manager

Employer
Michael Page Marketing
Location
UK
Salary
Competitive
Closing date
25 Oct 2021

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Sector
Technology & New Media
Salary Band
Annual, £40,000 - £49,999
Contract Type
Permanent
Hours
Full Time
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A 12 month contract for a Service Development & Information Manager to sit within the Research & Intelligence team. The team combines the expertise of Information professionals, Data Analysts and Market Research and Insight to deliver high-quality standards and regulatory intelligence, market insights, industry research and impact assessment.

Client Details

My client is looking for a Service Development & Information Manager on a 12 month contract.

Description
  • responsible for the development of the new service proposition
  • validate initial coverage and develop a roadmap for further service iteration over 2022 and beyond
  • identify and collate sources of information to deliver the Trade Advisory Service
  • determine the clients ability to deliver the service across territories and identify blind spots
  • support marketing messaging development for the service.
  • respond to and quality assure responses to related enquiries
  • run complex searches across multiple databases and or resources to respond effectively to enquiries
  • monitor the volume and types of enquiries to support further service development in line with market need
  • continue to map and deliver the service development roadmap

Profile

The successful candidate will have the following:
  • Experience of working with regulatory databases, or other legal information sources and ability to determine relevant information for clients is essential.
  • Experience of delivering complex projects within required timescale.
  • Customer-focused (internal & external), with a consultative approach to understanding requirements and issues.
  • Experience of bibliographic database and internet searches.
  • Experience of identifying process and service improvements and implementing these in collaboration with others.
  • Experience of working cross-functionally and effectively sharing knowledge with colleagues.
  • Experience of working with diverse stakeholder groups to define and refine programmes of work and proven ability to engage successfully with cross-functional stakeholders.
  • Experience of identifying process and service improvements and implementing these in collaboration with others.
  • Experience of working cross-functionally and effectively sharing knowledge with colleagues, with positive end results for clients and the business.
  • Knowledge of standards, regulation and/or market access of international trade. and the
  • Excellent presentation skills (verbal, written and formal)
  • IT literate
  • Skilled in working within a matrix management environment
  • Proactive, collaborative and flexible approach, ability to prioritise and meet deadlines
  • A "can do", problem-solving approach

Job Offer
  • London based opportunity - hybrid working
  • Salary up to £45,000 per annum (DOE)
  • 12 month contract
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