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IT Support Analyst

Employer
Malom
Location
UK
Salary
Competitive
Closing date
25 Oct 2021

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Sector
Technology & New Media
Salary Band
Daily Rate, At least £160.00
Contract Type
Permanent
Hours
Full Time
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IT Support Analyst - IT Service Desk
This role will include the following tasks:
* Providing 1st / 2nd line technical support and assistance to all IT consumers within the Team.
* Providing support for VIPs / Executives.
* Responding to telephone, email and portal generated Service Desk Incidents and Service Requests.
* Prioritising workloads, recording, documenting and updating incidents within the Incident Management System.
* Proactively identifying potential support issues before users reporting them.
* Striving to continually improve the overall User Experience.
* Escalating and retaining ownership of any issues that need to be passed on to specialist members of the team.
* Repairing/replacing/maintaining end user computers, mobile devices, and audio-visual solutions.
* Following and enacting the New Starter and Leaver processes.
* Maintaining Active Directory users and security groups, access control, VPN etc.
* Contributing to the technical and user knowledge bases and transferring knowledge to others.
* Providing initial support to some server related systems, such as Windows Server, Active Directory, Group Policy, DNS/DHCP.
* Providing initial support and basic administration of some platforms such as Office 365, SharePoint, Teams and Exchange.
IT Support Analyst - IT Service Desk
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