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Team Leader Operations

Canada Goose
Closing date
29 Oct 2021

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Salary Band
Contract Type
Full Time
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Company DescriptionCanada Goose isn't like anything else. We've built something great, something special - an iconic lifestyle brand with an inspirational and authentic story. Our purpose-based platform HUMANATURE and philosophy that humans are a part of nature and nature is a part of us informs everything we do. From the materials we use to the products we make, everything is meticulously crafted and built to last. At Canada Goose we endure any condition, observe every detail, and take the long view in order to keep the planet cold and the people on it warm.

Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they're yours for the taking.

Job DescriptionKey Responsibilities:Store Financial Performance
  • Achieve or exceed sales targets including both the top and bottom line results
People Management & Engagement
  • Training on standard operating procedures; ensure brand ambassadors have the proper understanding of product and brand history
  • Coach and mentor direct reports to improve performance and develop future leaders; identify external talent for Canada Goose's retail business
  • Drive Employee Engagement through performance recognition and development
Customer Experience
  • Ensure an outstanding customer experience
  • Drive our Net Promoter Score (NPS) and other selling and service metrics such as; conversion, average dollar per transaction, average unit retail
  • Drive respective location's Units per Transaction (UPT) by actively introducing new, underperforming and strategic categories
  • Resolve customer issue trends by investigating opportunities, developing solutions, preparing reports and coaching staff on managing similar challenges in the future
  • Leveraging in store elements to provide a memorable experience
Operational Excellence
  • Compliant of store operating procedures to minimize store shrink
  • Payroll and schedule management to maximize productivity and enhance customer experience
  • Performs store opening and closing procedures in alignment with company standards
  • Regularly review company's email and other communication tools to ensure applicable messages are shared with Brand Ambassadors and to act on those messages in a timely manner
  • Other responsibilities may be added to meet the needs of the business
Experience, Education And Designations
  • 2-4 years retail management experience
  • Proven experience working with affluent and luxury brands is an asset
  • High-volume traffic experience is an asset
  • Payroll and expense management
Knowledge, Skills And Attributes
  • Basic Inventory, Scheduling and Payroll management
  • Understanding of retail math and using analytics in a business environment
  • Attention to detail
  • Ability to stand for long periods of time and flexible to work retail hours (standard, peak and holiday)
  • Strong time management and organizational skills, ability to multi-task in a fast-paced environment
  • Solid knowledge and understanding of retail metrics
  • Consistently exhibits Canada Goose's Values, taking pride in being innovative, authentic, passionate, relentless, and entrepreneurial
  • Advanced skills in Microsoft Office; specifically, Word and Excel
  • Proficiency in another language is an asset
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