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Head of Dept

Employer
Vallum Associates
Location
UK
Salary
Competitive
Closing date
25 Oct 2021

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Sector
Accountancy
Salary Band
Annual, £30,000 - £39,999
Contract Type
Permanent
Hours
Full Time
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Head of Department (Credit Control) - Leading Software Company

The software network specialist company is looking for someone to take charge within their credit control department. This confident leader will take charge of the day to day activities of their established team for the work they do across various markets. This individual must show the ability to hold good relationships and work well in a team to make things runs smoothly and have a strong understanding of the collections process.

DUTIES & RESPONSIBILITIES

* Accountable for managing the Credit Control team incl. conducting appraisals, training and developing team members

* Responsible for the commercial and domestic credit control activities for all services across the Leep Utilities portfolio

* Management of escalated customer queries and complaints in relation to all Leep Utilities Businesses

* Overseeing day to day credit control enquiries such as customer correspondence, Direct Debit applications, disconnections, copy invoices and debt recovery reminder letters

* Identify and prepare accounts to be passed to Leep Utilities external DCA

* Maintain and improve current processes to offer enhanced credit control services to customers and help improve internal procedures to assist in achieving set objectives

* Ad hoc duties

KNOWLEDGE & SKILLS REQUIRED

* Team management

* Excellent understanding of credit control best practices and ability to deliver a variety of approaches to meet both customer and business needs

* Good core IT skills inclusive of knowledge of Microsoft Word and Excel and mail merge facilities

* Excellent inter-personal skills and the ability to respond to all credit control queries across Peel Utilities portfolio of sites in an efficient and effective manner

* Strong understanding of legal practices in relation to credit control i.e. GDPR, Financial Hardship, Disconnection Policies

* Good understanding of all Utility services and contract terms and conditions

* Excellent team worker

* Proactively builds on-going relationships with internal and external stakeholders

Location: Salford

Salary: Up to 45k + performance bonus + Benefits
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