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Technical Account Manager

Employer
Reltio
Location
UK
Salary
Competitive
Closing date
1 Nov 2021

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Sector
Technology & New Media
Contract Type
Permanent
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At Reltio, we're on a mission to enable digital transformation by delivering a single source of truth for enterprise data designed for the digital experience economy. We are disrupting the master data management (MDM) software market when we launched the first cloud-native MDM software-as-a-service (SaaS) platform. The Reltio Connected Data Platform leverages a cloud-native multi-tenant architecture and our ecosystem to enable speed, agility and flexibility at scale. Companies across industries rely on Reltio to deliver mission-critical, secure, trusted real-time data at scale to create connected omnichannel experiences for their customers, partners and employees.

We've earned numerous awards and top rankings for our technology, our culture and our people. Reltio was founded on a distributed workforce and offers flexible work arrangements to help our people manage their personal and professional lives. So if you're ready to work on unrivaled technology where your desire to be part of a collaborative team is met with a laser-focused mission to enable digital transformation with connected data, let's talk.

Responsibilities:
  • Provide top-quality technical assistance to customers, resulting in high customer satisfaction
  • Serve as the technical expert on Reltio capabilities for customers as they develop solutions on the Reltio platform, includes guidance on solution architecture, design and implementation in adherence to Reltio Best Practices
  • Maintain close relationships with key partners, driving issue resolution and facilitating communication with technical support staff
  • Lead partner meetings to review/prioritize open tickets
  • Provide input on product and service-related enhancement requests back to Engineering, Product Management, Sales, and Marketing teams.
  • Learn and keep up-to-date on the latest product features, functionality, dependencies, underlying architecture, and their operational impact
  • Share and develop best practices with team members to enhance the quality and efficiency of technical support and contribute to the knowledge base.


Required Skills:
  • Experience supporting enterprise products in a SaaS/IAAS or technology environment or recent graduate that is technical, has strong communication skills
  • Excellent customer management and communication skills
  • Working knowledge of scalable and distributed data systems using distributed file systems and cloud technology
  • MDM, NoSQL databases or distributed indexes a big plus
  • Exposure to big data technologies (ex. Hadoop, MapReduce, Spark) is a plus
  • BS/MS in business, computer science or related degree experience


General Skills
  • Excellent communication skills
  • Passionate about customer experience
  • Excellent analysis, troubleshooting, and problem-solving skills
  • Willingness to perform different roles as required
  • Strong customer management skills
  • Efficient time management skills
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