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Key Account Manager

Closing date
25 Oct 2021

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Technology & New Media
Contract Type
Full Time
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Who are Metapack?We are a tech company that works with a lot of the world's biggest ecommerce players to integrate them with over 450 carriers around the world to make delivery easy. We are a multi-tenant SaaS platform. We give them the platform to help consumers decide their delivery preference and track the parcel's progress whilst also providing the retailer with intelligent smart decisions about how to send the parcel - all underpinned with lots of data. We work with well-known global retailers and major brands such as ASOS, Adidas, Burberry, John Lewis, Boohoo, eBay, and Zalando. In fact, we work with so many retailers and carriers it's highly likely that you've interacted with us at some point when ordering goods online!

In August 2018, we were acquired by Fortune 100's 2 nd fastest growing company, We have super ambitious and exciting plans all centred around our tech. Metapack will play a role in shipping around 600 million parcels in 2018 and with the wider family the number rises to 2.5bn parcels. Metapack has been growing at 40% year on year over the last 5 years and continues to grow at a rapid rate.

Our Values;The way we work really is at the heart of Metapack, and our 4 core values are brought together to give a sense of our culture.

With Innovation and Integrity at our core, we have a flat and open culture where data & evidence, backed by honest and frank discussions, beats subjective opinion and hierarchy. We Collaborate with energy and Passion on meeting the needs of our fantastic customers and partners.

We passionately believe in forming autonomous, cross functional teams who are empowered to deliver our ambitious strategy. With ownership comes the ability to operate largely independently away from Board meetings and old world thinking but with the financial support of a high performing tech company. Energy and passion for our business and customers is a part of the MetaPack culture - and we love working with like-minded people.

Why would I want to be a Key Account Manager at Metapack?KAMs are the lynchpin of client relationships at Metapack. You'll work closely with some of the world's most recognisable eCommerce brands, be responsible for maintaining strong relationships whilst identifying opportunities to actively assist them in accelerated growth and added efficiency through the use of Metapack's cutting edge product suite.

Collaboration and passion for our business are at the heart of everything we do and you will work alongside a team of talented KAMs, a dynamic client engagement team and industry leading technology colleagues in order to provide your clients the best possible service.

What would I be doing?
  • Developing close, mutually beneficial client relationships with key decision makers across all relevant functions including Operations, IT, E-commerce and Purchasing and at all appropriate levels of seniority within those functions, especially Board level.
  • Creating account plans in order to gain an appreciation of account's development and growth opportunities, forward plan Metapack related projects, and ensure appropriate commitments and resources are in place, in the process managing expectations appropriately.
  • Holding regular account meetings including quarterly account reviews; contribute to strategic thinking through the dissemination of best practice and position Metapack as the natural provider of strategic solutions.
  • Maintaining knowledge of account requirements to inform Metapack roadmap, contribute to Metapack strategic plans and contribute to medium term scaling plans.
  • Owning the commercial and service delivery relationship with the account:
  • Responsible for the administration of customer contracts.
  • Ensure index-linked annual increases are applied.
  • Ensure volume forecasts are used to trigger volume payment thresholds in a timely manner.
  • Own Service Management, incident and change management
  • Responsible for continual service improvement and customer satisfaction.
  • Track service delivery against SLA & KPI achievement
  • Identify opportunities for the adoption of additional Metapack products and services.
Working effectively with Metapack colleagues in Client Services, Core Technology and New Business to ensure internal and external customer expectations are met; ensure regular client and internal reporting are in place.
What key skills and experience do I need?
  • Strong academics - educated to degree level
  • Demonstrable success in managing key accounts and/or selling in a B2B service, preferably within a technology environment
  • Proven ability to manage senior stakeholders within large accounts
  • Financial and other KPI reporting and management
  • Excellent relationship building skills
  • Strong customer service orientation
  • Ability to Identify and Progress Commercial Opportunities to close
  • Excellent communicator at a senior / board level, both internally and externally; strong verbal and written communication skills in order to influence and persuade clients at Director Level
  • Excellent attention to detail and organisational skills; ability to meet deadlines
  • Strong negotiating and influencing skills
  • Ideally exposure to the retail trade as a supplier or service provider
It would be great if you also could bring
  • Previous experience within eCommerce, Technology, or Distribution highly desired
  • French language skills are also desirable
What are the perks?
  • 25 days holiday, 20% bonus (paid quarterly), pension, enhanced maternity and paternity leave, group life insurance scheme, private medical healthcare
  • Discounted gym membership, cycle to work scheme, interest free season ticket loan
  • Dynamic, open culture with lots of social activities
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