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Voice Engineer

Elite Group
Closing date
27 Oct 2021

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Technology & New Media
Contract Type
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Elite Group is looking to expand our 2nd Line Unified Communications Engineering team. Could you be our next Voice Engineer?

As our Voice Engineer, you will work remotely and sometimes onsite to support our customers and help project delivery.

As a leading technology provider, we help businesses embrace technology through the delivery and management of IT and communications services.
Our team works together to deliver outstanding customer service, and our customers inspire and drive us to look for new ways to keep their business seamlessly connected.

We are proud to have over 200 talented and highly skilled employees, but we are on the lookout for even more talent. Fearless leaders, innovators, change-makers, and enthusiasm-these are the qualities we are looking for.

If you have what it takes, why not come join the Elite Group team?

You will support various small, medium and large enterprise-scale solutions and support both colleagues and customers, including escalation to the third line team where necessary.

In this role, you will work closely with multiple departments within Elite to ensure customers are supported with their needs and within all SLA's.

We are looking for Voice Engineers:

* With an experience of unified communications products and solutions, including connectivity such as MPLS, DSL, FTTP, FTTC, Ethernet
* Experience working with names such as Avaya, Mitel, Gamma Horizon, legacy systems such as Siemens, Toshiba and Panasonic/LG
* Have a good level knowledge of IP networking, including IP Addressing, Routing, DHCP, SIP trunking and using Wireshark
* Have previously worked within a telecoms or UC Engineering role, with the ability to follow best practice
* Have the ability to build rapport with customers, ISP, Telco and hardware/software Vendors (i.e. Mitel) as well as a problem solving mindset and a positive approach to tasks.

Our pledge:

Here at Elite, we always welcome individuality.
We guarantee that your differences will be valued and encouraged because after all, that is what makes us a better Elite.
From diversity to creativity, we nurture every form of talent no matter your race, gender, age, religion, identity or experience. Our recruitment process ensures Diversity and Inclusion are more than just words; they are our guiding principles
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