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1st Line Support Analyst

Erin Associates
Closing date
29 Oct 2021

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Technology & New Media
Contract Type
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1st Line Support Analyst - Bradford - £24,500 + Benefits

This well-established organisation requires a driven and self-motivated 1st Line Support Analyst to join their busy technical services team and motivate those around them. The key to this role is user support and hence you will be a good communicator with plenty of energy and enthusiasm. You will be required to provide support across the business, maintain IT facilities and provide user training to stakeholders of various technical levels.

Key Responsibilities:

Providing a first point of contact for users
Logging and responding to calls submitted to the Service Desk via telephone, email or web portal
Monitoring and escalating tickets to meet or exceed SLAs or OLAs
Responsible for maintenance of service desk documentation for internal and customer facing
Excellent written and verbal communication
Supporting hardware onsite
Skills required:

Minimum 1 year experience in a similar role
Windows Desktop OS, networking, Siemen's telephony, active directory and incident management systems
Understanding of IT Security
The company have an excellent reputation within their sector and have been continuing to grow, even throughout the pandemic. A full UK Driving Licence and access to your own car is essential for this position, as travel to sites may be required.

They really look after their employees by offering structured training, the opportunity to develop your technical knowledge and a clearly defined career path. They are looking to interview immediately so please send your CV for consideration.

Key Words: 1st Line Support Analyst, Service Desk Analyst, IT Technician - Bradford. Commutable from Leeds, Halifax, Skipton, Harrogate, Wakefield, Huddersfield and Rochdale.

Please follow us on twitter @erinassociates for similar roles
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