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Support Analyst

Employer
CPS Group Limited
Location
UK
Salary
Competitive
Closing date
29 Oct 2021

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Sector
Technology & New Media
Salary Band
Annual, £20,000 - £24,999
Contract Type
Permanent
Hours
Full Time
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Support Analyst

Cardiff

Up to £27,950 per annum (dependant on experience)

The CPS Group currently have an exciting opportunity for a Support Analyst to join a growing company based in Cardiff Bay. You will primarily be supporting the office and remote employees to ensure they have all they need to operate effectively. Additionally providing support for retailers or customers who make contact and ensuring a professional and successful conclusion to their issue is provided.

Your responsibilities will include, but not be limited to -

First line support of a Microsoft based PC and Laptop network and printing facilities.
First line support of VOIP phone system.
Troubleshooting of issues, including tracing root causes and fixes on an OS, network & server level.
Monitoring systems and reviewing logs to ensure security is maintained.
Check and investigate issues found with daily reporting.
Deployment of new hardware for end users as required (Including Apple device)
Liaise with suppliers to replenish stocks of consumables and hardware as needed.
Provide knowledgeable, confident and comprehensive support at all times.
Out of hours support when required
Basic networking skills (changing ports &patching)

Essential skills & experience:

Experience of working as part of a small but busy IT team in a growing company.
Experience in administrating a Windows based devices.
Microsoft applications
Microsoft Exchange/ Server 2012 and above/ Active Directory

Solid understanding of networking.
Troubleshooting and problem solving skills.

Desireable skills & experience:

Retail finance experience.
Mobile device management (MDM) experience

Microsoft Exchange/ Server 2012 and above/ Active Directory
Phone system support (Noble & Splicecom would be advantegeous)

For further information and to receive a full role profile, please send in an up to date copy of your CV to (url removed) or contact Aimee on (phone number removed)

By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found here https://(url removed)/company-policies
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