Monday to Friday
Ideal Recruit are currently looking for an experienced Administrator to join our prestigious client's office . As an Administrator you'll be responsible for providing your local team with administrative support with day-to-day activities to ensure the smooth running of the Field Operations in your area.
Proactively monitoring courier engagement and satisfaction through phone and written contact to allow Community Delivery Managers to get a better understanding the route causes of operational development areas within the delivery organisation.
Providing first line telephone support for couriers (and when phone directed from Community Managers) and for Community Delivery Managers to ensure the timely resolution of questions and challenges they may have ensured the successful delivery of volume.
Supporting the smooth running of our peak periods by helping with Peak recruitment activity - onboarding, telephone screening, virtual recruitment and training activity to ensure we are operating at full capacity to maintain high levels of customer experience.
Supporting with the reduction of courier enquires by resolving or escalating any current or outstanding issues and identifying/measuring trends that will allow us to make performance improvements.
Acting as note taker during meetings as required by the Regional Delivery Manager to ensure that a neutral third party is present.
Supporting other regions where necessary with ad hoc administrative tasks to ensure all regions have full support.
Analysing and checking regional and local management activity and plans to ensure accuracy and quality is reported daily.
Planning and organising meetings
Providing end of journey and performance related administrative and investigation solutions as required
GCSE Maths and English or equivalent
A track record of reporting on the progress of remedial actions and guiding management in implementing necessary improvements
A good/high level of understanding of courier services
Experience in a senior courier management position
Previous experience of coaching, supporting and motivating colleagues
Problem solving and planning effective contingencies and solutions
Customer Focused approach
Ability to adapt to different styles and behaviours
Ability to build strong and effective working relationships with stakeholders
Strong prioritisation and planning skills and the ability to work as part of a team and with the ability and confidence to work alone
Strong prioritisation skills with the ability to manage a heavy workload
Ability to resolve problems when they arise
For a confidential discussion contact Nicki Roberts @ Ideal Recruit Burnley or apply online
Unfortunately, due to a high number of applicants only those who are shortlisted for this position will be contacted, please take a look at our website for other positions available.